Fit Specialist (Ftc)

Ejobdesign; Cape Town; On-site; ZAR 167,000 - 268,000; Full time

Job summary

Vineyard Hotel in Newlands, Cape Town invites an experienced FIT Specialist for a fixed-term maternity cover. You will manage and optimise FIT reservations, focusing on revenue growth while delivering exceptional guest experiences.

Reporting to the reservations team, you will handle deposits, cancellations and ensure smooth communications across departments during this maternity leave cover period.

Qualifications

• Matric (NQF Level 4) is required.
• 2 years’ experience in hotel reservations.
• Experience handling individual guest bookings (FIT).
• Satisfactory criminal record, subject to assessment of offences.

Responsibilities

• Reservations Management: process FIT reservations accurately within SLA timeframes.
• Revenue optimisation: maximise average room rates through upselling and cross-selling.
• Guest service excellence: provide personalized, attentive service for guests.
• Financial compliance: secure deposits and payment guarantees; comply with cancellation & refund policies; minimise bad debt and no-shows.
• Coordination and communication: flag potential operational issues proactively.

Skills

Reservations management

Revenue optimisation

Guest service

Upselling

Analytical skills

Education

Matric (NQF Level 4)

Tools

Opera/Fidelio PMS

OTA/GDS systems

MS365

Booking engines

Job description

FIT Specialist | Newlands, Cape Town

(Fixed-Term Contract - 6 Months Maternity Leave Cover - Monthly Paid)

An exciting Fixed-Term Maternity Leave Cover (6 Months) opportunity exists for an experienced and highly professional FIT Specialist to join the Vineyard Hotel team.

The successful candidate will be responsible for managing and optimising Free Independent Traveller (FIT) reservations, with a strong focus on maximising revenue while delivering a seamless and exceptional guest experience.

Key Accountabilities

1. Reservations Management: process FIT reservations accurately and efficiently within established SLA timeframes
2. Revenue optimisation: maximise average rooms rates through effective upselling and cross-selling
3. Guest service excellence: provide personalized, attentive service for guests
4. Financial compliance: secure deposits and payment guarantee per policy; ensure compliance with cancellation & refund policies; minimize bad debt and no-show losses through proactive measures
5. Coordination and communication: flag potential operational issues proactively

Minimum Requirements

• Matric (NQF Level 4) is required
• 2 years’ experience in hotel reservations
• Experience handling individual guest bookings (FIT)
• Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Key Competencies

• -MS365,
• Proficiency in PMS (Opera/Fidelio), OTA/GDS systems
• Knowledge of reservation platforms and booking engines
• Excellent guest service and communication skills
• Attention to detail for accurate reservations
• Analytical and numerical skills
• Problem-solving & decision-making ability
• Commercial acumen
• Product knowledge
• Sales & upselling, Adaptability & resilience
• Policy & compliancy knowledge
• Client-focused
• Accuracy
• Planning
• Results-oriented
• Cooperation
• Devotion to Quality
• Analysing and Forming Opinions
• Performing under Pressure

Employment Equity

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

Maternity Leave Cover Fixed - Term Period

01 December 2026 – 31 May 2027