FirstJob Learner

firstrand; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial group is offering a Learner opportunity for individuals to gain work experience while completing a registered qualification. The role involves delivering tasks aimed at adding value to the business, focusing on risk management, customer feedback, and continuous improvement.

Responsibilities

• Identify and escalate potential risks.
• Demonstrate cost consciousness.
• Resolve customer complaints and improve service quality.

Job description

Time left to apply: End Date: June 25, 2025 (6 days left to apply)

Job Description

The Learner role is a development position where the incumbent will complete a formal, registered qualification while gaining work experience. During employment, the Learner will be responsible for delivering tasks to achieve predefined objectives such as research, analysis, administration, process, and project work that add value to the business area. The Learner is expected to fulfill all qualification requirements. Additional work-related training will be provided as needed.

Responsibilities

• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adhere to operational standards.
• Follow the Organisation's shared values, service standards, and Treating Customers Fairly (TCF) outcomes in customer interactions.
• Resolve customer dissatisfaction/complaints and take ownership of issues. Communicate with customers according to standards.
• Collect customer feedback to improve service quality.
• Ensure product knowledge and advice are technically accurate.
• Work with improved processes to maintain operational efficiencies.
• Ensure quality standards are met.
• Follow company policies and maintain accurate activity reports.
• Investigate innovative ways to optimize processes.
• Align business processes to enhance customer service.
• Advise management on potential process and system improvements.
• Demonstrate the shared value 'I get better and better'.
• Contribute to team goals and embody the shared value 'We strengthen me'.
• Value individual contributions and respect others.
• Share information and knowledge beneficial to the team.
• Respect diversity and promote inclusivity.
• Identify activities to address personal development gaps.
• Create and review personal development plans with team leaders.
• Commit to continuous personal improvement aligned with the shared value.

Job Details

Note: Applications will not be accepted after June 25, 2025. Please submit your application before the deadline.

All appointments will comply with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.

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About Us

FNB serves retail and commercial customers with a range of financial products and services, including insurance, savings, and investment solutions. Recognized for its innovative digital solutions and awards, FNB offers numerous opportunities for a rewarding career, especially if you want to make a meaningful impact in people's lives.