FIRST LINE MANAGERS – FOODS OPERATIONS & EQUIPMENT CENTRE

Woolworths; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic First Line Manager to oversee food operations and equipment management. This role involves optimizing resources, ensuring compliance with operational standards, and fostering a high-performance culture. The ideal candidate will have a strong background in supply chain management, a commitment to operational excellence, and the ability to build relationships with stakeholders. Join a forward-thinking company that values transformation and customer service excellence, and play a key role in delivering exceptional service to both internal and external customers.

Qualifications

• Matric/Grade 12 certificate is mandatory.
• A three-year Supply Chain or Operations Management degree is mandatory.

Responsibilities

• Manage operational processes within agreed Service Level Agreement (SLA).
• Lead and develop a high-performance culture through coaching and feedback.
• Ensure compliance with policies, procedures, and legislation.

Skills

Supply Chain Management

Operational Excellence

Leadership

Performance Management

Customer Service Mindset

Education

Matric/Grade 12 Certificate

Degree in Supply Chain or Operations Management

Tools

Performance Management Systems

Logistics and Distribution Software

Job description

FIRST LINE MANAGERS – FOODS OPERATIONS & EQUIPMENT CENTRE

Listing reference: woolw_001181

Listing status: Online

Apply by: 12 May 2025

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: Yes

Introduction

To manage and deliver defined operational processes within the agreed Service Level Agreement (SLA) and effectively manage cost through operational excellence.

Main Responsibilities

1. Ensure the delivery of team goals through relevant scorecards as per the strategy using the INVOCOM methodology.
2. Contribute to and execute the business unit's 1-year operating plan, budget, and scorecard with a focus on continuous improvement.
3. Build, integrate, and maintain relationships with all stakeholders in line with SLAs to achieve operational excellence (e.g., Transport, Trunking, Cross-Docking, Equipment centre).
4. Manage end-to-end process compliance (e.g., receiving, picking, dispatch, inventory) against documented standards within the area of responsibility.
5. Optimize resource use and plan all variable assets for operational excellence (e.g., staffing FTEs, scanners, technology equipment, consumables).
6. Adhere to company policies and procedures in line with corporate governance principles.
7. Ensure timely delivery of accurate reporting and administrative tasks for transactional excellence.
8. Lead, develop, and foster a high-performance culture through leadership, feedback, guidance, support, and coaching.
9. Demonstrate leadership aligned with Woolworths Values to meet operational scorecard targets.
10. Support the delivery of the Business Unit's EE targets.
11. Manage performance, talent development, succession planning, and recognition initiatives.
12. Handle employee relations in accordance with sound principles and strategy.
13. Ensure compliance with policies, procedures, and legislation (e.g., OHASA, SHE Acts).
14. Possess knowledge of logistics and distribution processes, supply chain operations, and stakeholder impact.
15. Maintain PC literacy for reporting and data management.
16. Manage consumables and assets effectively.
17. Understand process compliance and relevant legislation.
18. Work across different temperature regimes (e.g., Cold Chain, Frozen areas).
19. Develop an understanding of suppliers and service providers, demonstrating a passion for customer delivery.
20. Recognize the impact of your role on service delivery to internal and external customers.
21. Maintain a customer service mindset.
22. Knowledge of Performance Management Systems and Employee Relations procedures.
23. Work under pressure with attention to detail and flexibility as per business needs.

Other Job Requirements

Knowledge & Education

• Matric/Grade 12 certificate is mandatory.
• A three-year Supply Chain or Operations Management degree or equivalent NQF level 6 qualification is mandatory.

Experience

• Relevant management or supervisory training.
• Minimum 3 years of relevant Supply Chain management experience.
• Experience in Retail/FMCG is advantageous.
• Quality assurance background (e.g., Six Sigma) is advantageous.

Additional Requirements

• Deliverables may evolve based on business needs and strategy changes.

“As a proud South African brand, Woolworths is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.”

Please email your CV and the external Woolworths application form (available on the Woolworths Careers Website) to [e-mail]. Ensure you specify the vacancy name in the subject line of your email.

Note: If you are not contacted within 6 weeks of the closing date, your application was unsuccessful.