Financial Services Training & Quality Lead

Concentrix; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Concentrix in Cape Town seeks a seasoned Training and Quality Manager to design and drive training and QA for a financial services client. You will lead content development, assurance activities, and coaching to improve customer interactions, compliance, and performance.

The role focuses on embedding quality standards across multi-channel support, partnering with operations leaders, and delivering data‑driven insights to senior stakeholders within a highly regulated financial services setting.

Qualifications

• Proven experience in a Training Manager, Quality Manager, or Training & Quality leadership role.
• Experience within financial services, banking, insurance, or other regulated environments.
• Strong knowledge of quality frameworks, learning design, and performance coaching.

Responsibilities

• Design, implement, and continuously improve new hire and ongoing training programs.
• Lead the quality assurance framework across calls, chats, emails, and back‑office activity.
• Monitor performance against internal standards and client expectations.

Skills

Training leadership

Quality assurance

Regulatory compliance

Stakeholder management

Data-driven decision making

Job description

Concentrix in Cape Town seeks a seasoned Training and Quality Manager to design and drive training and QA for a financial services client. You will lead content development, assurance activities, and coaching to improve customer interactions, compliance, and performance.

The role focuses on embedding quality standards across multi-channel support, partnering with operations leaders, and delivering data‑driven insights to senior stakeholders within a highly regulated financial services setting.