Financial Planning Administrator / Receptionist

Merand Corbett & Associates; Somerset West; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial services firm in Somerset West seeks a highly organized individual to manage client interactions and administrative tasks. The role requires fluency in English and Afrikaans and a solid understanding of financial planning. Ideal candidates are driven, process-oriented, and can interact professionally with clients and stakeholders. Experience in the financial services industry is advantageous.

Qualifications

• Understanding of administrative functions for full financial planning spectrum.
• Experience in the financial services industry, specifically with investments is preferable.

Responsibilities

• Manage incoming calls and advise calendars.
• Proactively manage client queries and ensure deliverables are met.
• Ensure CRM compliance and document storage.
• Champion new technology to improve processes.

Skills

Fluent in English

Fluent in Afrikaans

Process focused

Analytical skills

Strong interpersonal skills

Education

Matric or higher

Tools

MS Office Suite

Job description

Responsibilities

• Initial point of contact, manage incoming calls, manage advisor calendars, and arrange appointments.
• General office management, stationery and consumables are sufficient.
• Proactively manage all client queries and process all client related deliverables through to completion.
• Responsible for checking that all information and documents that go to clients and service providers are correct.
• Follow-up all client transactions, implementation of new business etc up until completion.
• Keep track of outstanding client deliverables ensuring deliverables are met in a timely manner, whilst keeping client informed.
• Ensure amendments to investments, insurance policies, etc, are speedily and correctly captured, and confirmed with client.
• Assist with Medical Aid claims, Gap claims, Life Cover claims and Short-term Insurance claims.
• Task Management.
• Capturing all workflows, tasks and client interactions on the CRM system.
• "Workflow, protocols and systems" are fit for purpose.
• Champion new technology and improved processes to increase efficiencies.

Compliance

• Ensuring CRM and hard copy files are FAIS and FICA compliant.
• All documents are stored digitally.
• Keep up to date registers to assist with internal compliance audits.

Candidate Requirements

Education & Skills

• Matric or higher.
• Fluent in both English and Afrikaans.
• Understanding of administrative functions for full financial planning spectrum.

Experience

Experience within the financial services industry, specifically with investments is preferable.

Characteristics

• Candidate must be process focused, analytically inclined and work well with people.
• Self-motivated, driven, with the willingness to take initiative, whilst being a team-player.
• Must be able to identify business areas for improvement and be willing to source, implement and champion solutions to improve the business as a whole.
• Ability to interact with clients, staff and stakeholders with a high level of competency.

Technology and Systems

• Proficient with MS Office Suite.
• Service Provider system knowledge beneficial.
• Experience within a holistic financial planning environment required.
• Only shortlisted candidates will be contacted