Financial Planner : Pietermaritzburg, New Castle, Ladysmith & surrounding areas

Sanlam; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Manager to lead operations at a luxury estate. This role involves enhancing service quality, managing hotel teams, and ensuring financial objectives are met. The ideal candidate will have extensive experience in hotel management, exceptional leadership skills, and a passion for delivering outstanding guest experiences. Join a vibrant team committed to excellence and innovation in hospitality, where your contributions will directly impact the success of the hotel. If you are ready to take on a challenging and rewarding role in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in Hotel Management at a 5-star property.
• Strong leadership and organizational skills required.

Responsibilities

• Direct hotel operations to achieve financial objectives.
• Ensure world-class service and maintain guest safety standards.
• Support HR in performance management and employee engagement.

Skills

Hotel Management

Leadership Skills

Organizational Skills

Complaint Handling

Strategic Thinking

Communication Skills

Education

Tertiary qualification in Hospitality or Hotel Management

Tools

MS Office

Job description

Last updated: 5 days ago

• Promoted

Luxury Hotel at an Estate in the Brackenfell / Stellenbosch area is looking for a Hotel Manager.

The Hotel Manager's role is to continually enhance the operational efficiency and service quality of the Hotel by providing the management service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

Responsibilities:

1. Direct the full operations of the Hotel Team to ensure that the hotel achieves its financial objectives.
2. Ensure world-class personalised service is delivered to the guests by effectively directing the Hotel Teams on all matters impacting the guest experience.
3. Operate in conjunction with Sales, Finance, HR and Marketing functions to develop strategy, objectives and action plans to ensure the hotel's efficient and profitable operations.
4. Ensure that policies, processes and standards directly affecting guests ensure their safety and security, together with the relevant teams and specialists.
5. Ensure that guest spaces and facilities are maintained in impeccable and fully functioning conditions.
6. Support the selection of appropriately competent employees who reflect a high degree of service orientation and professional charm.
7. Support the HR function in addressing performance shortcomings and rewarding performance achievement.
8. Liaise with partners on day-to-day operations.
9. Create an environment that contributes to highly positive employee engagement and commitment to the job.
10. Ensure that the Hotel Team knows, understands, complies with and consistently applies relevant quality-related standards, policies, processes, rules and procedures.
11. Monitor the usage of equipment and consumption of stock whilst minimising waste and preventing breakages.
12. Ensure that all legislative provisions regarding financial reporting, manpower management and liquor management are strictly adhered to.
13. Prepare and propose the annual Hotel budget.
14. Monitor department attendance and leave balances.
15. Demonstrate sound knowledge and understanding of all F&B processes and procedures.

Requirements:

1. Minimum of 3-5 years Hotel Management experience within a 5-star Hotel / Property.
2. Tertiary qualification in Hospitality or Hotel Management.
3. Advanced computer skills in MS Office, including e-mail and internet.
4. Valid driver's licence.
5. Ability to confidently operate within a fast-paced and challenging environment.
6. Effective complaint handling.
7. Demonstrate exceptional organizational and leadership skills.
8. Excellent written and verbal communication skills.
9. Exhibit strategic thinking to ensure the hotel operations are improving and innovative.
10. Display sound understanding of budgets, P&L and forecasting.
11. Personal and professional integrity of the highest standard.