SUMMARY :
Financial Consultant | Centurion
POSITION INFO :
Role Purpose
The purpose of this role is to attract, acquire, and retain clients by designing and delivering risk insurance solutions that meet their financial wellness needs.
Requirements
- Matric required
- FAIS required qualifications (preferably RE5 and COB3)
- 3-year diploma or degree in Financial Planning, Business, Finance, or Economics – minimum NQF level 5
- Aspiration towards becoming a Certified Financial Planner (CFP)
- 3+ years' sales experience in the life insurance industry
- Must be fit and proper
Duties and Responsibilities
- Engage with prospective clients to highlight features and benefits of risk products based on their Myriad quote
- Engage telephonically with clients and fulfill the process; conclude client engagements digitally
- Conduct client financial needs analysis to create customized life insurance solutions that meet their financial goals
- Educate clients on tax and legal implications of products and changes
- Accurately capture client information, relevant actions, and sales on the systems
- Achieve set targets on production, quality, and conversion
- Adhere to compliance requirements in line with legislative standards
- Investigate client queries within the agreed service level and provide timely feedback
- Resolve or escalate client queries to ensure excellent service
- Provide accurate information and advice to clients and stakeholders to ensure appropriate service delivery
- Provide regular reports on service delivery against SLAs and customer targets
- Build and maintain relationships with clients and internal/external stakeholders
- Make recommendations to improve client service and fair treatment
- Participate in a culture that fosters rewarding relationships, feedback, and exceptional service
- Proactively build and maintain client relationships through professional and credible financial advisory services
- Develop and maintain productive collaborations with peers and stakeholders