Finance Administrator (Ref : 23931)

Sinakho Staffshop (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Finance Administrator to join their team. In this vital role, you will provide essential financial and administrative support, ensuring efficient operations and high satisfaction levels for policyholders and brokers. Your responsibilities will include processing payments, managing billing, and addressing customer queries while maintaining data integrity. This opportunity allows you to contribute to a dynamic environment where your skills in financial administration will be valued. If you are passionate about delivering excellent client service and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Proven administrative experience in insurance or financial services sectors.
• 2-3 years of relevant work experience with a focus on financial operations.

Responsibilities

• Support the Assistant Finance Manager in delivering effective administration services.
• Monitor and process payments, ensuring accuracy and compliance.

Skills

Financial Accounting

Administrator

Billing

Payments

Reconciliation

Education

Diploma or Degree in Accounting

FAIS Fit & Proper and Compliant

2-3 Years' working experience

Healthcare Insurance experience

Job description

A well-established insurance provider is seeking a Finance Administrator based in the West Rand.

This position is responsible for providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.

This will be done through proactively assisting the Assistant Finance Manager, to achieve high levels of satisfaction for the policy holders and brokers and provide excellent client service and process and monitor payments.

Key Responsibilities:

1. Support the Assistant Finance Manager in the delivery of an effective and efficient administration service.
2. Monitor and process payments through the administration platform.
3. Allocate payments received or as indicated by the Assistant Finance Manager from the bank statements.
4. Reconcile payments received and allocate accordingly.
5. Assist the Assistant Finance Manager with Group billing management.
6. Assist the Assistant Finance Manager with reconciliations, debit/credit queries or any premium related queries.
7. Assist the Assistant Finance Manager with policy reinstatements or cancellations as required.
8. Data verification, integrity and accuracy.
9. Ensure timely and accurate data entry and scanning of documentation onto the system within agreed service levels.
10. Demonstrate excellent knowledge of products, processes and protocols and service offerings and administration system knowledge in order to provide an improved customer experience.
11. Deal with all customer queries and complaints in a competent, efficient and professional manner, in accordance to company's quality standards and values.
12. Photocopying, logging and scanning documentation, filing and archiving.
13. Interact with other teams within the company, i.e., Claims, Finance, Compliance, Underwriting and Management on matters related to accounts/policies within the portfolio.
14. Help maintain team standards through supporting other Finance administrators in achieving their service/quality levels and targets, as required.
15. Dealing with brokers, group queries, policy holder queries, complaints, and policy servicing amendments in a competent, efficient and professional manner, in accordance to company's quality standards and values.
16. Take inbound and make outbound calls as required.
17. Document all call information according to Standard Operating Procedures.
18. Identify and escalate priority issues.
19. Route calls to appropriate resources should this be required.
20. Provide accurate statistics to Manager.
21. Provide reports and presentations for Assistant Finance Manager and other staff as requested.

Education and Qualifications:

1. Diploma or Degree or busy within Accounting.
2. FAIS Fit & Proper and Compliant.
3. 2-3 Years' working experience.
4. Healthcare Insurance experience.
5. Proven administrative experience, preferably within the insurance or financial services sectors.

Desired Skills:

1. Financial Accounting
2. Administrator
3. Billing
4. Payments
5. Reconciliation