Field Trainer

Smollan; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the consumer electronics sector is seeking a Training Specialist to facilitate and deliver effective training programs. This role includes responsibilities such as developing training plans, conducting evaluations, and ensuring effective training delivery. The ideal candidate will have 2-3 years of relevant field marketing experience and strong communication and customer service skills.

Qualifications

• 2-3 years of field marketing experience in Consumer Electronics or Telecommunications.
• Strong interpersonal skills.

Responsibilities

• Deliver practical modular training on current handsets.
• Assess client requirements and develop training plans.
• Conduct train-the-trainer workshops with field managers.

Skills

Strong communication skills

Effective time management

Customer service skills

Attention to detail

Education

Diploma/NQF Level 5 qualification

Job description

Key Responsibilities and Deliverables:

Facilitation of Training Sessions

• Deliver practical modular training on current handsets and handsets with low sales rates.
• Write and mark tests.
• Plan open sessions at regional Service Provider premises.
• Consolidate and record all events on the office events calendar.
• Manage training diaries according to the regional Training Specialist.
• Attend Network data training to gain knowledge on customer data.
• Participate in weekly Samsung Product Consultant meetings to stay informed about field activities.
• Attend meetings with Samsung trainers as necessary.
• Participate in conference calls to gain national insights on responsibilities.

Training Implementation

• Assess client requirements and user levels.
• Develop a training plan to address skills gaps, considering geographical areas and resources.
• Deliver solutions/products training on schedule.
• Conduct FSP training at relevant hubs.
• Arrange logistics for training sessions, including equipment and venues.
• Ensure training sessions are scheduled at least 30 days in advance and communicated to relevant supervisors and managers.

Training Delivery

• Identify geographical areas with training needs.
• Conduct train-the-trainer workshops with field managers.
• Train end users, focusing on refresher training or new programs.
• Oversee and monitor the overall training process.

Training Evaluation and Effectiveness

• Assess users in the field and conduct written tests.
• Evaluate improvements in data quality and project completion timeliness.
• Analyze training results to determine effectiveness.
• Review training attendance against sales performance across channels.
• Maintain records of promotional approvals and expenditure reports.
• Consolidate weekly training data and report on delivery metrics.

Qualifications and Skills

• 2-3 years of field marketing experience in Consumer Electronics or Telecommunications.
• Diploma/NQF Level 5 qualification.
• Strong communication skills (verbal and written).
• Effective time management and planning skills.
• Customer service and client relationship skills.
• Interpersonal skills and attention to detail.

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