Field Technician - Senior

Herotel Telecoms (Pty) Ltd; Ceres; On-site; ZAR 30 000 - 50 000; Full time

Job summary

An established industry player is seeking a Senior Field Technician to lead advanced installations and repairs on Wireless and Fibre networks. This role involves troubleshooting, mentoring junior staff, and providing exceptional customer service. The ideal candidate will have strong technical skills, experience in fibre optic splicing, and a commitment to safety and quality. Join a dynamic team that values innovation and excellence in service delivery, and take your career to new heights while working in diverse environments.

Qualifications

• 2+ years of fibre optic splicing and RF/wireless experience required.
• Advanced computer and networking skills are essential.

Responsibilities

• Oversee installations, repairs, and surveys on Wireless or Fibre networks.
• Conduct site surveys and ensure client satisfaction post-repair.

Skills

Fibre Optic Splicing

RF/Wireless Troubleshooting

Customer Service

Analytical Skills

Problem-Solving

Leadership

Education

Grade 12

Additional Certifications

Tools

OTDR

Fusion Splicing Equipment

Hand and Power Tools

Job description

Applications are invited for the Field Technician - Senior position to be based in Ceres.

PURPOSE OF THE ROLE:

The Field Technician Senior’s main duty will be to oversee and lead installations, repairs, and surveys on Wireless or Fibre networks, focusing on more advanced and larger projects.

Key Performance Areas include, but are not limited to:

General:

• Follow set SOPs and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Provide accurate reporting and updates on work done.
• Ensure all relevant stock is available for scheduled work.
• Keep equipment well maintained and in good condition.
• Adhere to all Health and Safety procedures.
• Complete all SHER and OHS documentation.
• Conduct regular inspections with the RF and Fibre Team to locate and repair faults, perform preventative maintenance.
• Fibre Troubleshooting: Splicing, testing, dome management.
• Wireless Troubleshooting: Signal testing on CPEs, access points, bandwidth capacity.
• Advanced Network Troubleshooting: IP conflicts, firewall issues, routing issues.
• Installation of advanced VoIP systems.
• Provide excellent customer service.
• Display leadership by mentoring junior staff and helpers.
• Work overtime, weekends, or on emergency call-outs as needed.
• Work at heights (roofs, poles, tall buildings).
• Work in crawl spaces and small areas for installations.

Site Survey:

• Determine client needs, both internal and external.
• Verify signal strength and throughput at high sites.
• Ensure fibre termination points are live and accessible.
• Conduct site walkarounds with clients to understand layout.
• Perform tests to confirm coverage and data capacity.
• Document findings with photos and accurate notes.
• Update tickets promptly with all details and images.

Callout Repairs:

• Confirm issues with clients as per tickets.
• Troubleshoot efficiently and effectively.
• Identify problems affecting fibre or wireless performance and resolve or replace equipment as needed.
• Communicate costs and solutions clearly to clients.
• Ensure client satisfaction post-repair.
• Follow quality control procedures with team leaders.
• Inspect sites for future issues, document, and update records.

Installation:

• Receive and review daily job cards.
• Prepare stock and equipment for installations.
• Meet client needs as per job cards.
• Coordinate with sales and technical teams for adjustments.
• Install fibre and wireless CPEs, including cable runs.
• Test and verify signal quality and equipment functionality.
• Update job cards with technical details and photos.
• Inspect sites for future issues and document accordingly.

Candidate Requirements:

• At least 2 years of fibre optic splicing experience.
• At least 2 years of RF/wireless experience.
• Advanced computer and networking skills; certifications are a plus.
• Experience with troubleshooting tools like OTDR and fusion splicing.
• Valid driver’s license and clean driving record.
• Strong customer service, analytical, and problem-solving skills.
• Proficiency with hand and power tools, fibre termination, fusion splicing.
• Manual dexterity, ability to work at heights and in challenging environments.
• Self-motivated, organized, with leadership qualities.
• Ability to work in all weather conditions and physically demanding environments.

Education:

• Grade 12.
• Additional certifications are advantageous.

Note:

• Preference given to previously disadvantaged candidates per Herotel’s Employment Equity Plan.
• Submission of CV implies consent to data processing as per privacy policy.
• If no feedback is received within 4 weeks, consider the application unsuccessful.