Field Technician – Junior

The Talent Room; Louis Trichardt; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading technical services company in Louis Trichardt is seeking a Junior Field Technician to perform installations and troubleshooting for Fibre and Wireless systems. The ideal candidate should have at least a year of experience in Fibre Optic splicing and RF/Wireless support, alongside strong customer service skills. Join a dynamic team and contribute to ensuring excellent service delivery in a technical environment.

Qualifications

• 1 year’s Fibre Optic splicing experience required.
• 1 year’s RF/Wireless experience is necessary.
• Basic Networking knowledge is a plus.

Responsibilities

• Follow SOPs and procedures for installations and repairs.
• Perform troubleshooting for Fibre and Wireless services.
• Maintain project and safety documentation.

Skills

Fibre Optic splicing experience

RF/Wireless experience

Customer service experience

Technical skills in Electronics, IT, Networking

Problem-solving skills

Education

Grade 12

Specialized certifications

Tools

FO troubleshooting tools (e.g., OTDR)

Hand and power tools

Job description

A company is looking to appoint a Field Technician - Junior to be based in Louis Trichardt.

Key Performance Areas include, but are not limited to:

General:

• Follow set SOPs and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Provide accurate reporting and updates on work done.
• Ensure all relevant stock is available for scheduled work.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Complete all SHER and OHS documentation.
• Perform Fibre Troubleshooting: Splicing, testing, dome management.
• Perform Wireless Troubleshooting: Signal testing on CPEs, access points, bandwidth capacity.
• Perform Basic Network Troubleshooting: IP conflicts, firewall issues, routing issues.
• Install VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Work at heights: House roofs, telephone/gum poles, large buildings.
• Work in crawl and small spaces for installation purposes.

Installation:

• Receive daily job cards for new installations.
• Reference job cards for correct stock needed.
• Confirm clients’ needs are met as per job cards; update Sales or Technical Department for adjustments.
• Install Fibre and Wireless CPEs.
• Perform internal and external cable runs, both Network and Fibre.
• Communicate with Installation Team Leader to confirm RF signal as required on LOS.
• Communicate with Installation Team Leader to confirm Fibre signal and color allocations.
• Set up basic access point and network configurations.
• Verify existing equipment functionality and client satisfaction.
• Upgrade firmware, clean up, and document with photos for quality control.
• Follow quality control procedures with Team Leader.
• Complete installation job card with equipment details, technical info, and photos.
• Inspect site for potential future issues; document accordingly.
• Update Ticket with all relevant work for job completion and invoicing.

Callout Repairs:

• Confirm issues with client as per ticket.
• Troubleshoot efficiently and effectively.
• Identify problems affecting Fibre or Wireless performance; determine solutions.
• Communicate repair cost implications if any.
• Possess product and pricing knowledge.
• Resolve issues on site or replace equipment as needed.
• Confirm repair completion with client and ensure satisfaction.
• Follow quality control procedures with Team Leader.
• Inspect site for future issues; document accordingly.
• Update ticket with all work details for invoicing.

CPE Recovery: Wireless & Fibre:

• Remove equipment and clean up.
• Complete recovery job card with removed equipment details.

The successful candidate must have the following experience/skills:

• 1 year’s Fibre Optic splicing experience.
• 1 year’s RF/Wireless experience.
• Knowledge of network structures, crimping.
• Previous experience in the IT industry is advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking knowledge is a plus.
• Technical training in Electronics, IT, Networking, VoIP, IP cameras, etc., is advantageous.
• Experience with FO troubleshooting tools (e.g., OTDR, Mass Fusion Splicing).
• Driver’s license with a clean record.
• Strong analytical and problem-solving skills.
• Effective planning and leadership skills.
• Proficiency with hand and power tools.
• Fibre cable termination and fusion splicing expertise.
• Manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately.
• Technical mindset.
• Ability to work in physically demanding environments, including working at heights, lifting heavy equipment, etc.

Education Requirements:

• Grade 12.
• Specialized certifications are an advantage.