Field Technician

Job Location : Gauteng, Johannesburg
Deadline : May 24, 2025

Primary Responsibilities :

• Serve as the product, system, and technology expert on all POC / Biomedical equipment. Understand how systems interrelate both within the operating room and with other departments within the hospital environment.
• Develop and maintain a thorough understanding of our software-based clinical workflow solutions and communicate the benefits effectively to diverse end-users and stakeholders, particularly navigating hospital IT departments to gain acceptance.
• Prepare cost estimates by studying blueprints, plans, and related customer documents; consult with engineers, architects, and other technical personnel as needed.
• Coordinate all aspects of the technical selling process under the direction of the Sales Director, ensuring a seamless transition to Project Management after sales closure.
• Establish and service accounts by identifying potential customers and planning sales calls in collaboration with the sales team.
• Support the sales process by preparing and presenting technical information to the sales team or hospital end-users.
• Assist in developing sales training programs and disseminate technical information effectively.
• Partner with customers to develop functionality requirements for POC / Biomed equipment, guiding project definition and refinement for sign-off.
• Identify short-term and long-term issues affecting sales engineering / product effectiveness; recommend solutions and implement directives.
• Support participation in conventions as required.
• Develop expertise in competitive technology identification and assessment.
• Enhance professional and technical knowledge through workshops, publications, networking, and participation in professional societies.
• Focus obsessively on understanding customer needs and how our products can help achieve their goals.
• Deal effectively with different customers, tailoring approaches to their unique challenges.
• Combine business, social, and technical skills to build trust and relationships.
• Communicate clearly and effectively with customers and team members.
• Quickly build trusting relationships with new contacts.
• Serve as a trusted technical resource with an in-depth understanding of customer operations.
• Stay updated on market trends and customer insights to support product development and strategic planning.