Field Technical Advisor

Engen Petroleum LTD; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Engen Petroleum LTD is seeking a skilled Engineer to provide high quality technical support for lubricants to customers across the Gauteng region, ensuring equipment performance and customer satisfaction.

The role involves field-based advisory, product training, and collaboration with sales to improve profitability and introduce new applications. Travel within RSA/SSA is expected.

Qualifications

• 5 years experience providing technical support to customers in O&G, Lubricants or other relevant experience
• Experience in O&G/Lubricants
• Advantageous: 7 years experience in Lubricants industry
• Advantageous: 2 years experience providing technical support to lubricant customers

Responsibilities

• Provide technical expertise on product application and equipment technology to the business and customers.
• Support the use of lubricants in the field by providing sound product recommendations, investigations and troubleshooting when required
• Conduct and undertake field trials and proof of performance on the new products
• Resolve technical queries and claims arising from Field visits or the CSC Technical desk
• Assist customers to optimise their equipment and lubricants to improve efficiencies and reduce costs
• Assist Sales teams to improve profitability through technical support, benefit selling and training
• Identify opportunities for new products or applications and feed back into the business
• Communicate and keep customers updated on new products, technology changes & technical trends by providing training
• Support internal and external customers through use of digital services e.g CSC Helpdesk
• Conduct Product Training for internal stakeholders, as well as for awareness for external stakeholders including customers
• Develop training material, manuals and protocols based on internal and external customer requirements
• Undertake effective technical training of customer base and all internal staff and stakeholders in order to improve technical skills and knowledge

Education

NQF Level 7 Degree in Mechanical or Chemical Engineering

Job description

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To provide high quality technical advice and services in support of the sale and marketing of Lubricants to end users to meet volumes and margins targets, prevent breakdown of customer equipment & machinery and ensure customer retention and satisfaction.

JOB LOCATION

Gauteng Region Office - GRO

REQUIREMENTS

QUALIFICATIONS:

NQF Level 7 (Degree in Mechanical or Chemical Engineering)

EXPERIENCE:

5 years experience providing technical support to customers in O&G, Lubricants or other relevant experience
Experience in O&G/ Lubricants

ADVANTAGEOUS

7 years experience in Lubricants industry
2 years experience providing technical support to lubricant customers

WORKING CONDITIONS

Frequent travel in RSA/ SSA

KEY ACCOUNTABILITIES

FIELD SERVICES

• Provide technical expertise on product application and equipment technology to the business and customers.
• Support the use of lubricants in the field by providing sound product recommendations, investigations and troubleshooting when required
• Conduct and undertake field trials and proof of performance on the new products
• Resolve technical queries and claims arising from Field visits or the CSC Technical desk

CUSTOMER & SALES SUPPORT

• Assist customers to optimise their equipment & lubricants to improve efficiencies and reduce costs
• Assist Sales teams to improve profitability through technical support, benefit selling and training
• Identify opportunities for new products or applications and feed back into the business
• Communicate and keep customers updated on new products, technology changes & technical trends by providing training
• Support internal and external customers through use of digital services e.g CSC Helpdesk

PRODUCT TRAINING

• Conduct Product Training for internal stakeholders, as well as for awareness for external stakeholders including customers
• Develop training material, manuals and protocols based on internal and external customer requirements
• Undertake effective technical training of customer base and all internal staff and stakeholders in order to improve technical skills and knowledge.

Job Advert Closing Date: All job adverts close five days after date posted

Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.

We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.

• The appointment will be made in line with Engen's Employment Equity Strategy.
• All applications must be submitted to the contact person/ numbers provided & in the manner requested.
• If not submitted by the closing date, your application will automatically not be considered.
• Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.
• Engen reserves the right not to make an appointment.

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