Field Team Technicians (3 Months Fixed Term)

ikeja; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

ikeja is seeking Field Team Technicians to join their dynamic team in Cape Town. The role involves installations, maintenance, and providing customer support in the telecommunications sector. Candidates should possess excellent communication skills, a valid driver's license, and relevant experience in field operations. The position offers a unique opportunity to empower local communities through connectivity solutions.

Qualifications

• Previous experience in telecommunications or field operations is advantageous.
• Valid driver’s license held for at least one year is mandatory.
• Ability to work at heights and with tools/equipment.

Responsibilities

• Prepare and install equipment while interfacing professionally with customers.
• Execute general maintenance and address customer queries.
• Drive company vehicle when operationally required.

Skills

Communication

Troubleshooting

Time Management

Education

Matric or Grade 12

Tools

Diagnostic tools

Job description

We are looking for Field Team Technicians to join our team and take on a vital role in one of the core functions of ikeja's business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution - we're dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

Key Responsibilities

Installs

• Prepare equipment and poles for job execution
• Mount brackets, drill, crimp and cable as needed
• Interface professionally with customers
• Erect and align Subscriber Modules to Network Access Points/Sectors
• Perform quality alignment reporting (photos, screenshots, speed test results, ratings, etc.)
• Educate clients on connectivity and payment portal (payment.ikeja.co.za)
• Support your team by standing in for Team Leader/Foreman when requested
• Close all install tickets accurately and on time via Webapps
• Uphold ikeja values in all customer interactions
  
  

Maintenance

• Execute general maintenance across Locos in Cape Town (remote support knowledge beneficial)
• Complete tasks such as: Relocations, Pole re-mounting, Equipment reprogramming/replacement, Troubleshooting & upgrades and Uninstalls & alignments
• Ensure "Pass" and proper closure of all maintenance tickets
• Follow all standard procedures and safety protocols
  
  

Customer Engagement & Support

• Provide clear instructions and guidance to clients
• Address customer queries professionally and positively
• Use diagnostic tools to troubleshoot issues
  
  

Driving

NB: A valid South African driver's license held for a minimum of one year is a strict requirement for this role.

• Track fuel usage and maintain company vehicle if assigned
• Assist with inspections, servicing or vehicle pick-ups
• Act as designated driver when operationally required
  
  

Requirements

• Matric or Grade 12 (advantageous)
• Previous experience in telecommunications, field operations, or a similar technical support role would be favorable (e.g. DSTV installations, Wi-Fi installations)
• Excellent communication and troubleshooting skills
• Comfortable working at heights and with tools/equipment
• Strong task completion and time management abilities
• Valid driver's license (held for a minimum of 1 year)
• Bonus: you live in or are familiar with all the areas we serve
  
  

How to apply:

To apply for this role, please submit a resume outlining your experience and qualifications as part of this process.