FIELD SERVICES TECHNICIAN - KZN Durban

Quest; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in customer solutions is seeking a Technical Support Technician to provide onsite support across their product suite. Responsibilities include assisting with hardware issues, conducting site inspections, and delivering training to clients post-installation. Candidates should have Grade 12 and strong technical skills to ensure product functionality and optimize client service.

Benefits

Plus benefits

Qualifications

• Grade 12 / Matric required.
• Strong technical and client service skills needed.

Responsibilities

• Provide onsite technical support and maintenance.
• Conduct site inspections and installations based on specifications.
• Deliver customer training post-installation.

Skills

Technical skills

Client service orientation

Technician skills

Education

Grade 12 / Matric

Job description

Job Description

Provide onsite technical support across the company's suite of products, outsourced services, and customer solutions to maintain product functionality and optimize client service.

Responsibilities include:

1. Assisting with hardware problems, removing and replacing faulty equipment, updating documentation, and reporting.
2. Conducting site inspections and assessing site readiness, providing detailed designs to meet installation and customer specifications.
3. Performing site installations based on client specifications, ensuring the product/solution is operational.
4. Providing customer product training post-installation.
5. Delivering onsite technical maintenance as per customer requests and resolving faults.
6. Identifying fault trends and communicating them to the service manager and technical department.
7. Supporting multi-party site visits, installations, and escalations, including specialized onsite technical support for cash management outsourced clients.

Desired Skills

• Technical skills
• Client service orientation
• Technician skills

Qualifications

• Grade 12 / Matric

Benefits

• Plus benefits