Field Services Manager

ROLE OVERVIEW
Supervise and manage the Field Service Department personnel and the workload, overtime, and overall demand on labour resource planning for the ongoing maintenance and preventative maintenance of our portfolio.

Project Management responsibilities will be to manage the parts and labour resources needed from initial site visit through final installation, start-up, and commissioning.

Field-based and office-based work, requiring travel between branches.

RESPONSIBILITIES

1. Design strategies and ensure that all the day-to-day services have been controlled, and that all the customer needs have been tackled successfully.
2. Make recommendations and design policies and rules that will reduce costs and improve the efficiency of the services.
3. Supervision and management of maintenance and all associated functions.
4. Manage workload, overtime, and overall demand on labour resource planning.
5. Maintain all field rules and responsibilities and ensure Field Representatives adhere to the rules.
6. Complete and submit service activity reports and paperwork timely, to the appropriate Group / Department.
7. Review projects and define the equipment and service scope with relevant departments.
8. Monitor costs and overall profitability of projects.
9. Work with procurement to prepare equipment POs, installation and parts lists, vendor required items and coordinate shipment and installation to site.
10. Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations.
11. Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation.
12. Ensure technicians have the necessary training and tools needed.
13. Foster a culture of continuous improvement, innovation, and customer focus.
14. Determine ways to value engineering systems, processes, designs, and operational outputs.
15. Prepare monthly cost reports.
16. Budgeting and cash flow planning.
17. Preventative maintenance budgets and schedules.
18. Maintain and control of service records and building compliance documentation.

REQUIREMENTS

1. Minimum of 5 years of field service management or project management experience required.
2. Must have strong technical ability and knowledge.
3. Individual should be able to interact and develop relationships with internal departments, customers, and management.
4. Excellent verbal and written communication skills.
5. Fluent in use of MS-Office products, especially Word and Excel.
6. Previous health and safety and/or hazmat training a plus.
7. Valid driver's license.
8. Ability to work on a flexible work schedule.
9. Dynamic and passionate with a strong teamwork mentality.
10. Proven track record of delivering successful projects against time, costs, and quality targets.