Field Services Manager

Level Up; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Manager to lead service strategies and enhance customer satisfaction. In this pivotal role, you will oversee day-to-day operations, manage maintenance functions, and ensure compliance with safety standards. Your expertise will drive efficiency and cost-effectiveness while fostering a culture of continuous improvement. If you have a proven track record in project management and a passion for teamwork, this opportunity is perfect for you to make a significant impact in a collaborative environment.

Qualifications

• 5+ years of experience in field service or project management.
• Strong technical ability and communication skills are essential.

Responsibilities

• Design strategies for service control and customer satisfaction.
• Manage maintenance functions, workload, and labor resource planning.

Skills

Technical Ability

Communication Skills

Teamwork

Project Management

Relationship Development

Education

Field Service Management Experience

Project Management Experience

Tools

MS-Office (Word, Excel)

Job description

RESPONSIBILITIES

1. Design strategies and ensure that all the day-to-day services have been controlled, and that all the customer needs have been tackled successfully.
2. Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services.
3. Supervision and management of maintenance and all associated functions.
4. Manage workload, overtime, and overall demand on labour resource planning.
5. Maintain all field rules and responsibilities and ensure Field Representatives adhere to the rules.
6. Complete and submit service activity reports and paperwork timely, to the appropriate Group / Department.
7. Review projects and define the equipment and service scope with relevant departments.
8. Monitor costs and overall profitability of projects.
9. Work with procurement to prepare equipment POs, installation and parts lists, vendor required items and coordinate shipment and installation to site.
10. Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations.
11. Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation.
12. Ensure technicians have necessary training and tools needed.
13. Foster a culture of continuous improvement, innovation, and customer focus.
14. Determine ways to value engineer systems, processes, designs, and operational outputs.
15. Prepare monthly cost reports.
16. Budgeting and cash flow planning.
17. Preventative maintenance budgets and schedules.
18. Maintain and control of service records and building compliance documentation.

REQUIREMENTS

1. Minimum of 5 years of field service management or project management experience required.
2. Must have strong technical ability and knowledge.
3. Individual should be able to interact and develop relationships with internal departments, customers and management.
4. Excellent verbal and written communication skills.
5. Fluent in use of MS-Office products, especially Word and Excel.
6. Previous health and safety and / or hazmat training a plus.
7. Valid driver's license.
8. Ability to work on a flexible work schedule.
9. Dynamic and passionate with a strong teamwork mentality.
10. Proven track-record of delivering successful projects against time, costs and quality targets.