Field Services Manager

The Focus Group; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is on the lookout for a proactive Field Services Manager to lead their dynamic team. This role combines both field and office responsibilities, offering the chance to make a significant impact by overseeing service operations and ensuring top-notch customer satisfaction. With a focus on continuous improvement and resource management, you will design strategies to enhance service efficiency while managing a dedicated team. If you are a passionate leader with a strong technical background and a commitment to excellence, this opportunity is perfect for you to thrive in a collaborative environment.

Qualifications

• 5+ years of field service management or project management experience required.
• Strong technical ability and excellent communication skills are essential.

Responsibilities

• Supervise and manage Field Service Department personnel and workload.
• Design strategies to improve service efficiency and reduce costs.

Skills

Field Service Management

Project Management

Technical Knowledge

Communication Skills

Teamwork

Tools

MS-Office (Word, Excel)

Job description

Role Overview: We are seeking a Field Services Manager to supervise and manage our Field Service Department personnel, oversee workload and resource planning, and ensure the ongoing maintenance and preventative maintenance of our portfolio.

This role involves both field-based and office-based work, requiring travel between branches.

Key Responsibilities:

1. Design strategies to control day-to-day services and address customer needs.
2. Recommend and design policies to reduce costs and improve service efficiency.
3. Supervise and manage maintenance and associated functions.
4. Plan and manage workload, overtime, and labor resources.
5. Ensure Field Representatives adhere to rules and responsibilities and complete and submit service activity reports timely.
6. Review projects and define equipment and service scope.
7. Monitor costs and profitability of projects.
8. Prepare equipment POs, installation and parts lists, and coordinate shipments.
9. Supervise mechanical and electrical installations.
10. Obtain inspection and customer signoffs and monitor final invoicing.
11. Ensure technicians have necessary training and tools.
12. Foster a culture of continuous improvement and customer focus.
13. Prepare monthly cost reports and manage budgeting and cash flow.
14. Maintain service records and building compliance documentation.

Requirements:

1. Minimum of 5 years of field service management or project management experience.
2. Strong technical ability and knowledge.
3. Excellent verbal and written communication skills.
4. Proficiency in MS-Office products, especially Word and Excel.
5. Previous health and safety and/or hazmat training is a plus.
6. Valid driver's license.
7. Ability to work on a flexible schedule.
8. Dynamic and passionate with a strong teamwork mentality.
9. Proven track record of delivering successful projects on time, within budget, and to quality standards.