Field Services Manager

Level-Up; Centurion; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Manager to oversee day-to-day operations and ensure customer satisfaction. This role involves designing strategies, managing resources, and fostering a culture of continuous improvement. The ideal candidate will have a strong technical background and proven project management experience, ensuring successful project delivery while maintaining cost efficiency. Join a forward-thinking company that values innovation and teamwork, where your contributions will make a significant impact on service excellence and operational success.

Qualifications

• 5+ years of experience in field service or project management.
• Strong technical ability and excellent communication skills.

Responsibilities

• Design strategies for day-to-day service management and customer satisfaction.
• Supervise maintenance functions and manage workload effectively.

Skills

Field Service Management

Project Management

Technical Knowledge

Communication Skills

Teamwork

Tools

MS-Office

Job description

RESPONSIBILITIES

• Design strategies and ensure that all the day-to-day services have been controlled, and that all the customer needs have been tackled successfully.
• Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services.
• Supervision and management of maintenance and all associated functions.
• Manage workload, overtime, and overall demand on labour resource planning.
• Maintain all field rules and responsibilities and ensure Field Representatives adhere to the rules.
• Complete and submit service activity reports and paperwork timely, to the appropriate Group/Department.
• Review projects and define the equipment and service scope with relevant departments.
• Monitor costs and overall profitability of projects.
• Work with procurement to prepare equipment POs, installation and parts lists, vendor required items and coordinate shipment and installation to site.
• Supervise mechanical and electrical installation, monitor and enforce scope as well as manage customer expectations.
• Obtain inspection sign-off, customer sign-off, and monitor final invoicing preparation.
• Ensure technicians have necessary training and tools needed.
• Foster a culture of continuous improvement, innovation, and customer focus.
• Determine ways to value engineer systems, processes, designs, and operational outputs.
• Prepare monthly cost reports.
• Budgeting and cash flow planning.
• Preventative maintenance budgets and schedules.
• Maintain and control of service records and building compliance documentation.

REQUIREMENTS

• Minimum of 5 years of field service management or project management experience required.
• Must have strong technical ability and knowledge.
• Individual should be able to interact and develop relationships with internal departments, customers and management.
• Excellent verbal and written communication skills.
• Fluent in use of MS-Office products, especially Word and Excel.
• Previous health and safety and/or hazmat training a plus.
• Valid driver's license.
• Ability to work on a flexible work schedule.
• Dynamic and passionate with a strong teamwork mentality.
• Proven track-record of delivering successful projects against time, costs and quality targets.