Field Services Manager

Prudent HR Solutions; Centurion; On-site; ZAR 45 000 - 80 000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Manager to oversee the Field Service Department. This role involves managing personnel, workload, and resource planning for ongoing maintenance and projects. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to foster relationships across departments. With a focus on continuous improvement and efficiency, you will lead initiatives that enhance service delivery and profitability. Join a forward-thinking company that values teamwork and innovation, and make a significant impact in a rewarding environment.

Qualifications

• 5+ years of field service management or project management experience required.
• Strong technical ability and knowledge essential for the role.

Responsibilities

• Supervise and manage the Field Service Department personnel and workload.
• Design strategies to control day-to-day services and customer needs.

Skills

Field Service Management

Project Management

Technical Knowledge

Communication Skills

MS Office (Word, Excel)

Health and Safety Training

Job description

Supervise and manage the Field Service Department personnel and the workload overtime and overall demand on labour resource planning for the ongoing maintenance and preventative maintenance of our portfolio. Project Management responsibilities will be to manage the parts and labour resources needed from initial site visit through final installation startup and commissioning. Fieldbased and officebased work requiring travel between branches.

RESPONSIBILITIES

• Design strategies and ensure that all the dayto day services have been controlled and that all the customer needs have been tackled successfully.
• Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the services.
• Supervision and management of maintenance and all associated functions.
• Manage workload overtime and overall demand on labour resource planning.
• Maintain all field rules and responsibilities and ensure Field Representatives adhere to the rules.
• Complete and submit service activity reports and paperwork timely to the appropriate Group / Department.
• Review projects and define the equipment and service scope with relevant departments.
• Monitor costs and overall profitability of projects.
• Work with procurement to prepare equipment POs installation and parts lists vendor required items and coordinate shipment and installation to site.
• Supervise mechanical and electrical installation monitor and enforce scope as well as manage customer expectations.
• Obtain inspection signoff customer signoff and monitor final invoicing preparation.
• Ensure technicians have the necessary training and tools needed.
• Foster a culture of continuous improvement innovation and customer focus.
• Determine ways to value engineering systems processes designs and operational outputs.
• Prepare monthly cost reports.
• Budgeting and cash flow planning.
• Preventative maintenance budgets and schedules.
• Maintain and control of service records and building compliance documentation.

Requirements

REQUIREMENTS

• Minimum of 5 years of field service management or project management experience required
• Must have strong technical ability and knowledge
• Individual should be able to interact and develop relationships with internal departments customers and management.
• Excellent verbal and written communication skills
• Fluent in use of MSOffice products especially Word and Excel
• Previous health and safety and / or hazmat training a plus
• Valid drivers license
• Ability to work on a flexible work schedule
• Dynamic and passionate with a strong teamwork mentality
• Proven trackrecord of delivering successful projects against time costs and quality targets.

REQUIREMENTS Minimum of 5 years of field service management or project management experience required Must have strong technical ability and knowledge Individual should be able to interact and develop relationships with internal departments, customers and management. Excellent verbal and written communication skills Fluent in use of MS-Office products, especially Word and Excel Previous health and safety and / or hazmat training a plus Valid driver\'s license Ability to work on a flexible work schedule Dynamic and passionate with a strong teamwork mentality Proven track-record of delivering successful projects against time, costs and quality targets.

Key Skills