Field Services Engineer

Nexio; East London; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a skilled Network Support Technician to provide exceptional 1st and 2nd line support for network devices, including routers and switches. This role involves the installation and configuration of Cisco and Huawei equipment, ensuring devices are ready for deployment. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to mentor junior staff. Join a dynamic team where your expertise will directly impact support and contract deliverables, contributing to the success of innovative networking solutions.

Qualifications

• Expertise in network support and installation of telephony systems.
• Strong knowledge of Cisco and Huawei equipment.

Responsibilities

• Provide 1st and 2nd line support for network devices.
• Ensure devices are configured correctly for deployment.

Skills

Network Support

Installation of Network Switches

Configuration of Routers

Telephony Systems Support

Cisco Equipment Knowledge

Huawei Equipment Knowledge

LAN/WAN Infrastructure Knowledge

Wireless Solutions Understanding

Sdwan Solutions Understanding

Education

N+ Certification

A+ Certification

CCNA or equivalent

HCNA Certification

Job description

Job Location : Eastern Cape, East London
Deadline : April 26, 2025

ROLE PURPOSE

• This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices. The job also requires that we rack and stack in the VB pops.

ROLE REQUIREMENT

• Provide solution and product specific consultation and support
• Configuration and setup of Networking devices to be deployed on the Vodacom Network
• Direct impact on Support and contract deliverable.
• Assume responsibility for the following :
• Ensure devices are configured correctly for deployment
• Ensure devices are ready for shipment in time for scheduled deployment
• Manage regional support stock levels
• Attend and advise solution scoping meetings
• Design and deploy Cisco switch configurations

ADDITIONAL INFORMATION

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization.
• Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company.
• Able to be a “big picture” thinker.
• Excellent leadership, team building, and management skills.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to align multiple strategies and ideas.
• Confident in producing and presenting work.
• In-depth understanding of the industry.

JOB SPECIFIC REQUIREMENT

• Strong telephony device experience.
• Good technical knowledge of LAN and WAN infrastructure.
• Excellent in-depth network knowledge.
• Understanding of Sdwan solutions.
• Good understanding of Wireless solutions.

QUALIFICATIONS & EXPERIENCE

• N+ A+
• CCNA or equivalent
• HCNA

LEADERSHIP COMPETENCY REQUIREMENT

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• People Skills.
• Strategic Thinking.
• The Ability To Set And Execute the Vision of the Company.