Field Service Technician - Phalaborwa

Ultra Personnel; Phalaborwa; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking an experienced Hotel Operations Manager to lead operational excellence in a vibrant hotel environment. This role involves ensuring customer satisfaction, managing staff effectively, and creating lasting relationships with guests. As the Operations Manager, you will take charge of the entire establishment in the absence of the General Manager, ensuring smooth operations and high service standards. If you have a passion for hospitality and a proven track record in hotel management, this is an exciting opportunity to make a significant impact in a dynamic setting.

Qualifications

• 3+ years experience as a Duty Manager in a hotel.
• Experience in Operations Management in a 4/5 Star Hotel.

Responsibilities

• Manage operations to ensure customer satisfaction.
• Handle guest queries and complaints effectively.
• Oversee staff management and maintain guest relationships.

Skills

Customer Satisfaction Management

Staff Management

Guest Relations

Education

Matric

Job description

Purpose :

We are looking for an experienced Hotel Operations Manager.

Responsibilities

1. Management of the operational area in such a manner that customer satisfaction is achieved.
2. Assist with queries and guests complaints – management on duty.
3. Effective management of all staff.
4. Create and maintain relationship with guests.
5. Management of the entire establishment in the absence of the GM.

Requirements

1. Matric.
2. Minimum of 3 years’ experience as a Duty Manager.
3. Minimum of 3 years’ experience in an Operations Management position in a 4 / 5 Star Hotel.

Closing Date : 9 May 2025

To apply for this position, send your MS Word format CV to jobsemporium.co.za and use POS25102 – Hotel Operations Manager (Limpopo) in the subject line.