Field Service Technician /On-Site Resource

Field Service Technician /On-Site Resource

Western Cape
Field Service Technician /On-Site Resource
R35 000 per month maximum

Job Title: Field Service Technician /On-Site Resource (Western Cape)

Description:

This is a dual role that combines the responsibilities of a Field Service Technician (FST) and an On-Site Resource. The position requires occasional callouts to various client sites to perform installations, configurations, and technical support, while the majority of the time will be spent as an on-site resource handling daily AV equipment checks, incident management, and preventative maintenance.

Duties and Responsibilities:

1. Daily AV Equipment Checks:
   • Perform morning checks on AV equipment in booked meeting rooms to ensure readiness before meetings start.
   • Proactive checks on AV systems during downtime to prepare for live meetings or events, ensuring all systems function correctly.
2. Meeting & Event Support:
   • Assist with equipment setup, testing, and standby support for meetings, presentations, and events in areas like the Auditorium, Training Room, War Room, and other meeting spaces.
   • Manage AV systems for Video Conferencing, Broadcasting, Delegate System Recordings, and other audio-visual functionalities.
   • Ensure all projectors and AV systems are switched off after use.
3. End-User Training:
   • Provide training on the use of AV equipment and systems to end-users and clients, including video conferencing and control systems like Crestron and Extron.
   • Manage AV and network service requests and incidents, responding promptly to logged issues across meeting rooms, pause areas, and other designated spaces.
   • Conduct root cause analysis, troubleshooting technical issues, and resolving them onsite or escalating to the Company Service Desk when necessary.
4. Preventative Maintenance & Equipment Care:
   • Conduct regular preventative room and system checks following procedure, ensuring equipment reliability and proper functionality.
   • Clean AV equipment (e.g., camera lenses, TV screens, projector fans) and perform routine tasks like changing projector lamps and cleaning filters.
   • Ensure DSTV distribution and other broadcasting systems are functioning throughout the building.
   • Install, configure, and troubleshoot AV/VC systems both onsite and remotely.
   • Conduct site surveys to assess needs for new installations and upgrades.
   • Adhere to wiring and termination standards, ensuring AV installations are carried out to high standards.
5. Advanced Fault-Finding & Technical Resolution:
   • Diagnose and resolve advanced technical issues related to AV systems, ensuring compliance with SLAs and response times.
   • Program and configure control systems (Crestron, Extron) and video conferencing systems.
6. Inventory Management & Reporting:
   • Manage inventory for necessary parts and equipment required for AV service and installations.
   • Accurately document service activities, ensuring proper record-keeping for future reference and accountability.
   • Work with technical teams and other departments to share insights, propose system improvements, and assist in pre-sales and post-sales activities.
   • Participate in cross-training to broaden technical expertise and support various technical areas.
7. Client Interaction & SLA Adherence:
   • Act as a liaison between clients and internal teams, ensuring clear communication and swift issue resolution.
   • Conduct regular quality assurance checks to ensure compliance with client requirements and company standards.
8. Field Service & Support Flexibility:
   • Provide remote support, telephonic assistance, and on-site visits as needed.
   • Be available for overtime, travel, and standby duties.
   • Support field service scheduling, dispatching, and installation tasks during non-field service periods.
   • Dedicate time to ongoing training and self-improvement to stay updated with industry trends, emerging technologies, and system enhancements.
   • Contribute to the development of training materials and resources for both clients and internal teams.

Education:

Preferred technical certification or diploma in electronics, IT, or related field.

Experience:

2-4 years of proven experience in AV/VC systems, specifically in field service, installations, and troubleshooting.

Solid knowledge of Audio-Visual systems and technologies, including installation, wiring, cable termination, and adherence to best practice standards.

Experience with video routing, switching, and conferencing endpoints (Crestron, Polycom, Avaya).

Basic room control experience and familiarity with DSP programming (advantageous).

Technical Skills:

Proficiency in Crestron (Non-Negotiable) and Extron AV/VC systems.

Knowledge of leading AV technologies and audio-visual installation practices.

Strong troubleshooting and problem-solving skills with the ability to work autonomously.

Audio experience, including basic DSP programming, is advantageous.

Additional Requirements:

Fluent in English (Reading and Writing).

Excellent communication, time management, and planning skills.

Strong customer service aptitude with meticulous attention to detail.

Must hold a valid driver’s license, have access to a personal vehicle, and be willing to travel to client sites.

Proof of technical skills and experience is required.

To apply, please submit your CV, as well as your latest payslip, to raca@aaaa.co.za.