Field Service Technician Kwa-Zulu Natal Richards Bay

About Sourceworx

At Sourceworx, we specialise in delivering solutions that drive business growth and efficiency.

Our team is dedicated to leveraging the latest technologies and methodologies to solve complex challenges, ensuring our clients stay ahead in a competitive landscape. With a culture rooted in innovation, collaboration, and continuous learning, Sourceworx is not just a workplace but a thriving ecosystem where ideas flourish and careers soar. Join us and be part of a company that values your contribution and invests in your success!

Job Description

The Field Service Technician is responsible for managing multiple projects simultaneously and traveling to various locations to provide services. The role involves repairing various forms of equipment, machinery, and electronics.

Minimum Qualifications and Experience

• Minimum A+, N+ certification or equivalent, with hands-on experience
• Minimum 3 years of Field Service experience
• CCNA, FortiGate NSE qualification or equivalent (Advantageous)
• Driver's license essential
• Excellent communication and reporting skills
• Good technical and troubleshooting skills
• Willing to abide by the company's security policies
• Strong communication skills and ability to work independently or as part of a team
• Ability to work outdoors in the field
• Relevant vendor and product certifications, with vocational training completed

Technical Skills

• Proficiency in computer hardware, software, and networking
• Knowledge of operating systems, troubleshooting techniques, and basic programming concepts
• Hardware repair and maintenance, including diagnosing and repairing hardware issues in computers, laptops, servers, and other IT equipment
• Knowledge of component replacement and preventive maintenance
• Experience in software installation, configuration, and updates on various devices
• Familiarity with network configurations, protocols, and troubleshooting, including IP addressing, DNS, DHCP, and network cabling

Communication and Customer Service

• Excellent verbal and written communication skills to interact effectively with customers, explain technical concepts, and provide clear instructions
• Strong customer-centric approach, handling inquiries and complaints professionally

Additional Skills

• Effective time management to prioritize tasks and meet SLAs
• Analytical and critical thinking skills for diagnosing complex issues and implementing solutions