Field Service Technician - Diesel Mechanic

Xylem; Gauteng; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A global water solutions company in Gauteng is seeking a skilled Field Service Technician - Diesel Mechanic. The role involves performing repairs on industrial engines and working directly with customers to provide high-quality service. Qualified candidates should have at least 5 years of experience in a relevant field, a valid driver's license, and a passion for continuous improvement. This position offers full-time employment in a company dedicated to advancing sustainable practices in water management.

Qualifications

• Minimum of 5 years' experience with industrial engines, with at least 3 years in a customer-facing field service environment.
• Minimum of 2 years' supervisory experience.
• Exposure to CAT, Perkins, and Volvo industrial engines.
• Valid passport and driver's license (Code 08 or higher).
• Willingness to travel.

Responsibilities

• Carry out professional service and emergency repair work on pumping and associated equipment.
• Maintain a safe working environment and vehicle conforming to all necessary ESH requirements.
• Provide timely and accurate advice to support staff and customers on service-related issues.

Skills

Problem-solving

Communication

Teamwork

Continuous improvement

Education

National Senior Certificate or equivalent

Qualified Diesel Mechanic

Tools

MS Office suite

Job description

Field Service Technician - Diesel Mechanic

Xylem, Kempton Park, Gauteng, South Africa

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Xylem is a Fortune global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

The role will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner.

This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance, manages parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).

Has direct interfacing with customers and may be responsible for work in multiple systems, locations, or customers.

Duties And Responsibilities

• Carry out professional service and emergency repair work on pumping and associated equipment at customers' premises and workshops.
• Maintain all relevant documentation and reports for work undertaken, consistent with company policies and quality assurance procedures.
• Maintain a safe working environment and vehicle conforming to all necessary ESH requirements.
• Perform on-site commissioning and control panel settings as per application requirements.
• Inspect and test products prior to dispatch to customers.
• Maintain service records using written records for future reference and to comply with all Quality Assurance Procedures.
• Provide timely and accurate advice and feedback to support staff and customers on service and product-related issues, both orally and in writing.
• Participate in departmental meetings and provide input on rental activities.
• Actively participate in audits for QA and ESH systems and practices.
• Perform standby duties.
• Support the Rental Manager by leading technicians through scheduling and implementation of preventative maintenance plans.

Requirements

• National Senior Certificate or equivalent.
• Qualified Diesel Mechanic with exposure to auto-electrical and engine controls.
• Minimum of 5 years' experience with industrial engines, with at least 3 years in a customer-facing field service environment.
• Minimum of 2 years' supervisory experience.
• Exposure to CAT, Perkins, and Volvo industrial engines.
• Experience with pumps is an advantage.
• Proficient in MS Office suite.
• Valid passport and driver's license (Code 08 or higher).
• Willingness to travel.

Skills & Competencies

• Excellent problem-solving and communication skills.
• Ability to identify, locate, and repair faults in auto-electrical control equipment.
• Teamwork and result-oriented attitude.
• Passionate about continuous improvement and service excellence.

Join Xylem to be part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication, recognizing the power of inclusion and belonging in driving innovation.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Industrial Machinery Manufacturing