Field Service Technician - Automation

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 30 April 2025

JOB TITLE: FIELD SERVICE TECHNICIAN – AUTOMATION, CENTURION, GAUTENG.

We are seeking a Field Service Technician - Automation to join our team. You will be responsible for providing Metso’s customers with professional technical support of its products.

The successful Candidate will be responsible for executing technical services at customer sites, providing feedback on customer satisfaction, technology/equipment/service performance, and production improvement activities relating to Market Area.

This position is mainly located in Centurion and reports to the Field Service Technician Supervisor.

TEAM YOU BELONG TO

You will join a team of Technicians that strive to effectively deliver a seamless experience, providing a “technical solution” that meets the customer’s needs, thus supporting the sales team to enhance and build relationships with downstream effects on sales realization.

You will work closely with internal and external stakeholders, such as the Field Service Technician Team, to assure a common understanding/application of technical and safety support and information to provide excellent customer service on Metso’s equipment.

WHAT YOU WILL DO

You are responsible for the following per your allocated area of responsibility:

• Delivering technical services at customer sites
• Basic customer problem-solving, providing operation and maintenance instructions to customers
• Service contract site visits - repair work; technical inspections and recommendations at site; preventive maintenance work at site
• Local installation and start-up support of pre-assembled products
• Providing specific technical discipline work at site
• Identifying sales leads and promoting services offerings
• Train customers on basic operation and maintenance
• Deliver site reports, time sheets, and travel expenses reports after all jobs performed
• Ensure proper fulfillment of all QEHS rules and regulations of Metso Outotec and the customer
• Perform safety inspections at the workplace prior to starting the job
• Perform or participate in job safety analysis (JSA) for any specific job at site
• Correct usage of PPE
• Reporting any unsafe conditions at site

WHO YOU ARE

• Matric (Grade 12)
• Diploma/Degree in Instrumentation/Electrical Engineering
• Background in mining, metals, or metallurgical processing
• Knowledge of Metso Analyser technology
• Knowledge of Metso Filter technology (Advantage)

HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE

• Proven troubleshooting skills
• Ability to deliver technical reports, training, and presentations as required with a high degree of professionalism
• Ability to work independently in a high-pressure environment
• High level communication skills – English fluency
• Ability to work as part of a team and foster a team approach to customer service while sharing market area service responsibilities with other Engineers and Technicians
• Ability to share responsibility in building long-term customer relationships
• Reliable, ethical, and professional
• Flexibility to travel up to 75% of the time is a must

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Hiring Manager: Raymond Baloyi

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024, Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

metso.com