Field Service Technician

ICTEngage; Stellenbosch; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading company in the VoIP sector is seeking a Field Service Engineer to configure and install VoIP PBX systems. The role involves providing high-level technical support to clients, both remotely and onsite, while ensuring systems are operational and up to standard. Ideal candidates will possess A+ and N+ certifications and have experience with networking and PBX systems.

Qualifications

• Experience with networking and PBX systems.
• Knowledge in structured cabling.

Responsibilities

• Act as primary interface to clients to resolve problems.
• Provide troubleshooting and technical support remotely or onsite.
• Install and configure PBX phones and 3CX software.

Skills

Problem Solving

Good Communication

Dependability

Time Management

Education

A+ Certification

N+ Certification

Job description

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPN”s and port forward on routers
• Make changes to routers as per clients requirements
• Do preventative maintenance on routers – updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server
  
  

Requirements

• A+ and N+ certification
• Experience networking and PBX systems
• Knowledge in structured cabling
• Good communication skills
• Problem solving skills
• Be dependable
• Have good time management skills
• Demonstrate professional attributes