FIELD SERVICE TECHNICIAN

ExecutivePlacements.com - The JOB Portal; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the ICT industry is seeking a Field Service Technician based in Pretoria. The successful candidate will configure and install VoIP PBX systems and will provide technical support to clients. Applicants must possess A+ and N+ certifications, along with networking and PBX system experience.

Qualifications

• Experience with networking and PBX systems.
• Knowledge in structured cabling.
• Dependability and professionalism are required.

Responsibilities

• Responsible for configuring and installing VoIP PBX systems.
• Provide high-level technical support to customers.
• Troubleshoot VoIP and PBX issues on-site and remotely.

Skills

Networking

PBX systems

Problem solving

Good communication skills

Time management

Education

A+ certification

N+ certification

Job description

Recruiter:

ICT Engage

Job Ref:

Field Service Techni..

Date posted:

Friday, June 27, 2025

Location:

Pretoria, South Africa

Salary:

R20 000 - negotiable based on experience

SUMMARY:

Field Service Technician position available in Centurion within a company specializing within the ICT industry

POSITION INFO:

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities:

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPN”s and port forward on routers
• Make changes to routers as per clients requirements
• Do preventative maintenance on routers – updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server
  
  

Requirements

• A+ and N+ certification
• Experience networking and PBX systems
• Knowledge in structured cabling
• Good communication skills
• Problem solving skills
• Be dependable
• Have good time management skills
• Demonstrate professional attributes