Field Service Technician

Daisy JHB (Pty) Ltd; Polokwane; On-site; ZAR 150,000 - 220,000; Full time

Job summary

A leading company in the office automation industry is seeking a Field Service Technician in Polokwane. The position requires troubleshooting on client devices, performing preventive maintenance, and ensuring high-quality service within SLAs. Candidates should hold a Matric Certificate, have relevant experience, and possess excellent communication skills to liaise effectively with both clients and management.

Qualifications

• Two-year experience in the office automation industry.
• Field service experience is preferred.
• Experience with high volume devices is an advantage.

Responsibilities

• Perform IT related troubleshooting and software support.
• Conduct hardware troubleshooting on copiers and printers.
• Manage boot stock of toners and spares.

Skills

Troubleshooting

Communication

Time Management

Education

Matric Certificate

Job description

• Be able to perform logical troubleshooting on a wide range of client devices
• Perform IT related troubleshooting
• Perform software support including firmware, installation of devices
• Perform hardware related troubleshooting on Copiers and Printers
• Perform PM services to reduce client failure
• Ensure that calls get done within SLA once received.
• Perform Quality work including firmware updates on devices
• Ensure that preventative maintenance done as per schedule
• Manage Boot stock of toners and spares including submitting job sheets
• Ensure accuracy of boot stock
• Boot stock done monthly
• Accurately operating of the mobile app (tech connect)

Job requirements

• Matric Certificate (Essential)
• Two-year experience in the office automation industry
• Previous field service experience
• High Volume device experience is an advantage
• Networking and understanding software will form part of the duties
• Able to use manuals to troubleshoot as the position will often be in areas where support reception is poor
• Minimum educational, qualifications and experience that are required to perform the job competently.
• Must reside in the surrounding areas and be able to get to the client’s site on a daily basis.
• Must have experience on printer and copiers
• Good communication skills both with clients and with management
• Skills relevant to a job include education or experience & specialized training
• Time Management Ability to work independently

Please consider your application unsuccessful if you have not received a response within three weeks of applying.

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Field Service Technician • Polokwane, South Africa