Field Service Technician

RMG Recruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is looking for a qualified Field Service Technician. This role encompasses maintaining and growing client relationships while driving sales for industrial equipment. The successful candidate will exhibit proficiency in customer service and have the necessary engineering qualifications, along with a willingness to travel across Africa.

Qualifications

• Fluent in Afrikaans is mandatory.
• Mechanical/Mechatronic qualification required.
• Experience with industrial equipment sales and repairs is essential.

Responsibilities

• Maintain and grow customer relationships through regular communication.
• Drive new sales of products and secure service contracts.
• Perform on-site repairs and problem solving for customers.

Skills

Fluency in Afrikaans

Customer communication

Sales and relationship management

Education

Mechanical or Mechatronic Engineer qualification

Job description

We are seeking a qualified Field Service Technician with the following requirements:

• Must be fluent in Afrikaans
• Must have a driver’s license
• Mechanical or Mechatronic Engineer qualification
• Experience in end-user repairs and/or technical sales of vacuum pumps, water pumps, compressors, valves, measuring instrumentation, leak detectors, or other industrial equipment sold to markets such as food processing, automotive, chemical & pharma, plastics, medical, water & wastewater

Responsibilities:

• Proficient communication with customers, verbally and via email daily
• Professional and courteous customer interactions
• Calling on existing and new customers, maintaining and growing relationships
• Identifying new prospects and cold calling potential customers
• Setting and pursuing sales targets to generate new pump sales
• Growing the field service business, including securing active service contracts
• Tracking previous services and encouraging repeat business
• Generating service repair sales for the workshop
• Driving new sales of pumps, spares, and systems
• On-site problem solving and equipment installation/repair
• Willingness to travel within Africa; must have a valid passport
• Developing and implementing sales strategies with the team
• Completing required reports on time (weekly and monthly)
• Building relationships with technicians, engineers, maintenance managers, consultants, contractors, distributors, and end users
• Providing accurate and timely feedback to management