Field Service Team Lead, Diagnostics (Africa)

Thornton Tomasetti; South Africa; Remote; ZAR 900,000 - 1,200,000; Full time

Job summary

Abbott’s Core Diagnostics division in South Africa is seeking a Team Lead TSS to guide a team of Technical Support Specialists responsible for installation, maintenance, and optimization of Abbott Core Diagnostics instruments across Africa. You will drive service excellence, customer satisfaction, and key KPIs while supporting regional growth.

You will lead coaching, training, and audits to ensure compliance, with extensive travel and collaboration across Sales, Applications, Service, and

Qualifications

• Bachelor or higher in a technical field related to biomedical engineering or medical devices.
• Experience leading field service teams in diagnostics or medical devices.
• Strong customer-facing interaction with laboratories and healthcare customers.

Responsibilities

• Lead and develop a team of Technical Support Specialists (Field Service Engineers) across the Coastal region of South Africa.
• Drive service performance using KPIs such as First Time Fix Rate, MTTR, NPS, and cost-per-box.

Skills

Leadership

Coaching

Communication

Field Service

Diagnostics

KPI Management

Travel Ready

Education

Biomedical Engineering / Electrical / Mechatronics

Tools

Service Management Tools

Job description

Abbott’s Core Diagnostics division in South Africa is seeking a Team Lead TSS to guide a team of Technical Support Specialists responsible for installation, maintenance, and optimization of Abbott Core Diagnostics instruments across Africa. You will drive service excellence, customer satisfaction, and key KPIs while supporting regional growth.

You will lead coaching, training, and audits to ensure compliance, with extensive travel and collaboration across Sales, Applications, Service, and