Field Service Team Lead – Diagnostics Africa

Abbott Laboratories; Cape Town; On-site; ZAR 800,000 - 1,100,000; Full time

Job summary

Abbott Laboratories is seeking a Team Lead TSS in the Core Diagnostics division, based in the Western Cape (Cape Town). You will lead a team of Technical Support Specialists delivering installation, maintenance and advanced troubleshooting across Africa, driving service KPIs and customer satisfaction.

The role requires a tertiary technical degree, 2+ years in a leadership or field service role, and willingness to travel extensively within Africa.

Qualifications

• Tertiary Qualification in Biomedical Engineering, Electrical Engineering, Mechatronics, Medical Technology, or related.

Responsibilities

• Lead and develop a team of Technical Support Specialists (Field Service Engineers) across South Africa coastlines.
• Drive performance through KPIs such as First Time Fix, MTTR, NPS and cost-per-box.
• Provide field coaching, technical training, audits and performance reviews.
• Support installation, upgrades and preventive maintenance activities.
• Collaborate with Sales, Applications, Service and Commercial teams to deliver exceptional customer experience.

Skills

Team leadership

Customer facing

Analytics

Training delivery

Problem solving

Education

Biomedical Engineering

Job description

Abbott Laboratories is seeking a Team Lead TSS in the Core Diagnostics division, based in the Western Cape (Cape Town). You will lead a team of Technical Support Specialists delivering installation, maintenance and advanced troubleshooting across Africa, driving service KPIs and customer satisfaction.

The role requires a tertiary technical degree, 2+ years in a leadership or field service role, and willingness to travel extensively within Africa.