Field Service Team Lead

Key Responsibilities

1. Market Understanding: Analyze market position, assessing market share vs. potential from the installed base (IB).
2. Strategic Decision-Making: Identify customer potential, segment by type.
3. Business Development: Create and execute market strategies, proactively selling service products and SLAs to achieve targets.
4. Result-Driven: Own order intake (OI) and gross margin (GM) responsibilities.
5. Customer Focus: Understand customer needs, manage RFQ processes, and ensure solutions are provided.
6. Leadership: Oversee and guide the local field service team in planning interventions and training.

The Successful Applicant

Qualifications:

1. Technical or engineering degree, preferably with commercial education or international management.
2. 5+ years of experience in service sales and field service operations.
3. Proven ability to drive organizational change.
4. Strong communication and negotiation skills.
5. Willingness to travel up to 50%.

Skills:

1. Proficient in English; additional languages are advantageous.
2. Skilled in account management and cultural adaptation within the assigned region.

What's on Offer

Competitive salary inclusive of transport allowance, medical aid and Provident Fund.