Field Service Specialist

AGCO; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading agricultural machinery producer in Johannesburg is seeking a Field Service Specialist to provide technical support on products for the South Africa and Africa markets. The role requires experience with agricultural equipment and the ability to travel. Join us to contribute to solving global agricultural challenges and enjoy a supportive work culture with comprehensive employee benefits.

Benefits

Health Insurance Benefits

Retirement Planning Benefits

Employee Assistance Programmes

Qualifications

• 3-5 years' experience with agricultural equipment or related industry.
• Valid Driver’s licence is required.
• Computer and administration skills are needed.

Responsibilities

• Provide product technical support on designated products.
• Collate and quantify field service issues for warranty.
• Monitor field campaigns and ensure completion rates are met.

Skills

Technical knowledge on Combines

Maintenance skills

Customer Service

Ability to travel

Fluent in English

Education

HND or equivalent in agriculture/machinery

Job description

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Field Service Specialist

Date: Aug 6, 2025

Location:

Johannesburg, ZA

Workplace Type: Onsite

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Our Customer Support team is relentless in the pursuit of excellence, ensuring AGCO delivers the best products and services in the industry in the most efficient way. We are currently seeking a Field Service Specialist for our Johannesburg team. The successful candidate will be responsible for providing product technical support on designated products to the South Africa and Africa markets.

Your Impact

• Product champion at level 1 support, working alongside the other Field Service product champion team staff.
• Provide product Field Service support on designated products to the South Africa and Africa markets. On occasion, the candidate may be required to also assist with other APA Field support regions.
• Primarily provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users where required.
• Provide support on Parts technical cases through the AGCO Web based systems.
• Provide support on onboard & off board Digital case management through the AGCO Web based systems.
• Collate and quantify field service issues, providing all required warranty failure information and liaising with Level 2 support in order to source plant technical / engineering teams for full resolution.
• Monitor and drive completion of all field campaigns and repair programmes on designated products ensuring that completion rates are achieved and in line with company objectives.
• Working with technical training teams in training support and excellence.
• Attend training and service meetings at designated Africa events and source factories.
• Collate, present and follow up the top 5 product issues at Africa service review meetings.
• Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.

Your Experience and Qualifications

• HND or equivalent qualifications in agriculture/machinery and qualified trade test will be beneficial.
• Minimum of 3-5 years’ experience working directly with agricultural equipment or in a related industry post qualifications.
• Technical knowledge or experience on Combines, Bailers, Hay equipment, Planters and Tractors.
• Fluent in English language is essential.
• Computer and administration skills.
• Ability and willingness to travel within Africa as well as to other AGCO locations.
• Valid Driver’s licence.

AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Job Segment: Maintenance, Technical Support, Agricultural, Field Service, Manufacturing, Technology, Agriculture, Customer Service

AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt, Massey Ferguson, PTx and Valtra. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world.