Field Service Engineer - Software Services

Annswann Personnel; Gauteng; On-site; ZAR 300,000 - 550,000; Full time

Job summary

Annswann Personnel is looking for a skilled Field Service Engineer specializing in software to support their automotive division. The role involves integrating software solutions into customer environments and providing technical support, requiring strong problem-solving abilities and the willingness to travel extensively. Ideal candidates possess a degree in IT or Electronics and have at least three years of relevant experience in the IT sector.

Qualifications

• Proven professional experience as a system administrator in the IT sector with a minimum of 3 years of relevant experience.
• Fluent in verbal and written English; additional local languages are advantageous.
• Valid driver's license required.

Responsibilities

• Integrate new software solutions into existing customer environments.
• Provide ongoing remote or onsite production support as needed.
• Conduct thorough testing and validation of software systems.

Skills

Problem-solving

Communication

Customer Support

Technical Knowledge

Education

Degree or diploma in Information Technology, Electronics and Communication, or equivalent

Tools

MobileIron

Robotics

Programmable Logic Controllers

Job description

We are seeking a skilled Field Service Engineer specializing in software to join our client's team, supporting their automotive division.

The successful candidate will be responsible for integrating new software solutions into existing technical customer environments, providing technical support, and ensuring seamless software operation.

This role requires extensive travel to client sites, strong problem-solving skills, and a deep understanding of automotive software and diagnostic tools.

Duties and Responsibilities

Integration of New Software Solutions : Integrate new software solutions into existing technical customer environments, ensuring compatibility and optimal performance.

System Installation and Configuration : Install, configure, and calibrate software products, including tools and controllers, to meet customer needs and specifications.

Handling Customer Queries : Address and resolve customer queries related to software functionality and performance, ensuring high customer satisfaction.

Testing and Validation : Conduct thorough testing and validation of software systems to ensure reliability and adherence to industry standards.

Problem Analysis and Error Elimination : Analyze software-related problems and implement effective solutions to eliminate errors and improve system performance.

Customer Training : Provide training sessions to customers to ensure they understand the operation and maintenance of the software systems.

Support During Pilot Phases : Assist customers during pilot phases of new software deployment, supporting ramp-up of production and ensuring smooth transitions.

Maintenance Phase Support : Provide ongoing remote or onsite production support as needed to ensure continuous operation.

Incident Follow-up : Follow up on IT incidents in collaboration with the product company to resolve issues promptly.

Shift Support : Offer shift support if necessary to accommodate customer needs and production schedules.

Reconfiguration and Modification : Perform reconfiguration and modifications to software systems based on customer requirements.

Software Updates : Implement software updates to maintain system efficiency and incorporate new features.

Preventive Maintenance : Conduct preventive maintenance, calibration, installation, commissioning, and troubleshooting related to industrial tools.

Qualifications

Education : Degree or diploma in Information Technology, Electronics and Communication, or equivalent.

Certification courses in software and database management are advantageous.

Experience : Proven professional experience as a system administrator in the IT sector with a minimum of 3 years of relevant experience.

Technical Skills :

Server and workstation administration on Windows and UNIX, preferably including cluster technologies.

Installation and troubleshooting of hardware platforms.

Knowledge of network technology and data communications.

Experience with ORACLE and Microsoft SQL Server installation and administration.

Webserver installation, management, and troubleshooting, including Apache and IIS.

Basic knowledge of industrial automation fieldbus techniques and PLC programming is desirable.

Experience with software programming and scripting languages is advantageous.

Licenses : Valid driver's license required.

Language Skills : Fluent in verbal and written English; additional local languages are advantageous.

Soft Skills :

A proactive, dynamic, and enthusiastic team player with strong communication skills.

Self-motivated with a strong sense of responsibility.

Ability to handle complex multitasking situations under pressure.

Excellent interpersonal and organizational skills.

Open-minded and adaptable, with a passion for continuous learning and exploring new horizons.

Resourceful and entrepreneurial mindset, capable of driving progress and embracing technological advancements.

Collaborative, actively engaging as a team player, and seeking learning opportunities by leveraging diverse competencies.

Travel : Willingness to travel extensively as per business requirements.

Flexibility : Capable of adapting to flexible schedules, including shift support if necessary.

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting