Field Service Engineer Refrigeration Technologies

GEA; Cape Town; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to deliver top-notch service and maintenance for refrigeration equipment. This role involves installation, troubleshooting, and ensuring compliance with safety standards while being the first point of contact for customers. You'll be responsible for identifying service opportunities and providing technical direction to service personnel. Join a dynamic team where your expertise will help drive operational excellence and customer satisfaction in a fast-paced environment. If you have a passion for technical challenges and customer service, this is the perfect opportunity for you.

Qualifications

• 3-5 years experience in Ammonia Refrigeration preferred.
• Certificate or Diploma as an Artisan in a technical field required.

Responsibilities

• Perform installation, maintenance, and repairs on various equipment.
• Identify service opportunities and communicate with GEA personnel.
• Adhere to HSE governance and maintain records of service.

Skills

Ammonia Refrigeration

Troubleshooting

Technical Direction

Data Gathering and Classification

Communication Skills

Education

Certificate or Diploma in Technical Field

Tools

Measuring Equipment

Job description

The Field Service Engineer typically executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in-house in our workshops. The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training.

S / he will be the face and first contact of GEA to and with the customer. S / he will adhere to high ethical standards, and comply with all regulations / applicable laws and corporate governance. Their efforts place an equal priority on the after sales delivery to BA Equipment and BA Solutions.

The Field Service Engineer will operate in but not limited to the “location” as indicated above.

The key responsibilities & priorities for the role:

1. Deliver service execution of the highest quality.
2. Be professional in their dealings and communication with the customer.
3. Identify service opportunities and leads and communicate to the responsible GEA personnel.
4. Be the “face” of the organization.

The tasks and responsibilities for the role include:

1. Troubleshooting of GEA equipment and other manufacturer’s equipment.
2. Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.
3. Installation and Commissioning of Equipment.
4. Assist in Service Project Execution activities.
5. Overhauling of equipment.
6. Performing of tasks as per the defined and strict schedule to meet the deadline.
7. Carry out site visits, audits and monitor site performance.
8. Gathering and classifying data using various measuring equipment applicable to the equipment. Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.
9. Operate various equipment in compliance with legal guidelines.
10. Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.
11. Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.
12. Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.
13. Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements and customer requirements.
14. Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.
15. Providing of technical direction to service personnel.
16. Adhering and following all HSE governance of GEA and customers.

Your Profile / Qualifications:

1. 3-5 years experience in Ammonia Refrigeration (more would be preferred).
2. Candidate are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to our organization.
3. Correspondingly, the candidate should prove his / her ability to read and understand basic schematics and diagrams in his / her relevant field of expertise.
4. The candidate should have sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.