Field Service Engineer

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Gijima Holdings HR

Midrand

ZAR 30 000 - 60 000

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Today

Job description

This role involves providing effective desktop support, managing incidents, and handling other IT requirements and projects.

4-7 years’ experience in IT software and hardware support, including end-user support, troubleshooting skills, and network exposure. Understanding of Service Level Agreements.

End-user support: Resolve logged incidents as per client contract.
Deliver customer service: Communicate effectively, maintain a professional appearance, and display a positive attitude.
Quality incident resolution: Ensure incidents are resolved on first contact within SLA.
Compliance: Follow relevant rules and policies.
Accurate data input: Record incident and task data correctly according to ITIL standards.
Preventative maintenance: Identify potential risks and report to Team Lead.
Hardware and software support: Deploy, monitor, repair, and support desktop & notebook hardware, manage Windows OS, Office software, printers, scanners, faxes.
Setup and testing: Configure desktop computers and peripherals, test network connections, install applications.
Diagnostics and troubleshooting: Ask targeted questions, guide users, conduct remote troubleshooting, test solutions.
Application customization: Tailor desktop applications to meet standards.
Testing: Ensure proper functioning of computer systems.
Policy adherence: Follow corporate policies and directives.
Pre-installation audits: Conduct audits and optimize printer setups.
Compliance: Follow client checklists and SOPs.
Utilize Resolve IT: Close tasks and incidents in real time.
Asset management: Manage tools of trade and operational expenses.

Valid driver’s license (Code B) and at least 5 years of driving experience.
Clear criminal record.
Ability to work independently, with good communication and customer service skills.
Exceptional troubleshooting skills and ability to grasp new technology quickly.