Field Service Engineer

I Place People; Gauteng; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player in food packaging is seeking a skilled Field Service Engineer to join their dynamic team. This role involves troubleshooting and repairing equipment, mentoring apprentice engineers, and conducting sales visits to clients. The ideal candidate will possess a Bachelor's Degree in Electronic Engineering or Mechatronics, along with strong problem-solving skills and a solid understanding of electronic principles. Join this innovative company and contribute to their commitment to excellence in service and technology while expanding your expertise in weighing and inspection equipment.

Qualifications

• Bachelor's Degree or Allied Qualification in Electronic Engineering or Mechatronics required.
• Formal Sales Training is advantageous.

Responsibilities

• Troubleshoot and repair equipment, mentor Apprentice Engineers.
• Conduct sales visits to clients and compile detailed visit reports.

Skills

Electronic Engineering Principles

Interpersonal Skills

Technical Marketing

Problem-Solving Skills

Communication Skills

Teamwork Skills

Adaptability to New Technologies

Education

Bachelor's Degree in Electronic Engineering

Allied Qualification in Mechatronics

Formal Sales Training

Tools

Salesforce

Job description

Job Title: Field Service Engineer

Our client is a leader in the food packaging industry, located at Skinchem, 1 Bell Street, Meadowdale, Germiston.

Responsibilities:

1. Participate in troubleshooting and repair activities for equipment.
2. Mentor and train Apprentice Engineers in routine maintenance, fault finding, and installations.
3. Attend to breakdowns during and after business hours.
4. Conduct sales visits to new and existing clients when technical responsibilities are slow.
5. Collect information and open an enquiry.
6. Present offers to clients and review machine specifications.
7. Follow up on opportunities from quotation to order.
8. Compile detailed visit reports on Salesforce.
9. Handle customer complaints and resolve conflicts.

Qualifications:

• Bachelor's Degree or an Allied Qualification in Electronic Engineering or Mechatronics.
• Formal Sales Training is advantageous.

Skills & Attributes:

• Solid understanding of electronic engineering principles and concepts.
• Interpersonal skills, technical marketing, and sales experience are advantages.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Eagerness to learn and adapt to new technologies in Weighing and Inspection Equipment.