Field Service Advisor

TLC Head Office has an opportunity for a TLC Field Service Advisor. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.

Minimum Requirements…

Essential:

1. Grade 12 – Matric or Senior Certificate or relevant qualification
2. 2 – 5 years’ experience in a store retail management discipline

Advantageous:

1. Sales/Marketing/Operations Management diploma/ Degree
2. Experience within a pharmacy environment

Job Specifications...

1. Ensure that operational standards and operating systems are adhered to
2. Conduct regular store visits in line with the FSA checklist
3. Monitor store-ordering processes and ensure stock levels flow
4. Ensure that the merchandising is accurate
5. Liaise with pharmacy regarding planned and suggested orders and external suppliers
6. Ensure that all required TLC corporate identity (CI) for stores is updated
7. Administer ongoing training in store
8. Monitor and support franchisees. Assist franchisee where needed
9. Review store BI reports and discuss with management
10. Drive store compliance and ensure operational standards and procedures are adhered to by franchisee
11. Maintain continuous communication with store
12. Recommend improvements and implement new processes and programs where necessary
13. Effectively manage field services issues, stock management and merchandising requirements for all franchisees
14. Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place
15. Analyse new store operational requirements and devise operational support plan
16. Implement all new business integration project plans from start to finish
17. Coordinate activities related to the receiving and pricing of stock in preparation for the opening of the store
18. Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently
19. Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department
20. Ensure store staff is trained and able to sell/market the assigned campaign
21. Oversee the stores financial performance to ensure a profitable franchise model.
22. Evaluate and analyse store financial benchmarks and turnover figures monthly
23. Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team
24. Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store
25. Planning work schedules, including weekly and monthly timetables to ensure alignment with store support

Competencies...

Essential:

1. Excellent telephone manner and language communication skills
2. English & Afrikaans – read, write and speak well

Remuneration and Benefits...

1. Market related salary

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.