Field Guide

MORE Family Collection; Mpumalanga; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player in the safari experience sector seeks a passionate Field Guide to lead guests on immersive adventures. This role involves guiding guests on foot and by vehicle, ensuring their safety, and providing informative experiences about wildlife and ecology. You'll also assist with the operational aspects of the safari department, contributing to social media engagement, and mentoring fellow guides. If you have a love for nature, excellent communication skills, and a commitment to guest satisfaction, this opportunity offers a chance to thrive in a dynamic and rewarding environment.

Qualifications

• Experience as a Field Guide in a Luxury Safari Lodge is essential.
• Must have NQF4 Trails Guide Qualification and First Aid Level 1.

Responsibilities

• Guide guests on foot and by vehicle for a holistic safari experience.
• Assist with administrative operations and mentorship of field guides.
• Handle guest complaints and ensure safety during emergencies.

Skills

Attention to detail

Guest focus philosophy

Excellent communication skills

Team player

Time management

Problem-solving skills

Proactive and creative

People skills

Education

NQF4 Trails Guide Qualification

First Aid Level 1

Driver’s License

ARH and Rifle Proficiency

Job description

A Field Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.

KEY FOCUS AREAS

1. Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
2. Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
3. Be available for all game drives, back-up drives, and stand-by duties as directed.
4. Practice proficient and safe weapon handling as directed.
5. Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
6. Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
7. Ensure all guest information available is collected and communicated prior to arrival.
8. Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
9. Ensure all guest complaints are reported to your Head of Department/Management immediately.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

1. NQF4 Trails Guide Qualification
2. ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
3. Previous experience as Field Guide at a Luxury Safari Lodge
4. Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

1. Excellent attention to detail.
2. Guest focus philosophy, living the MORE brand and driving the MORE experience.
3. Excellent communication skills (written and verbal), practicing honest communication.
4. Team player with positive attitude, enthusiasm, and emotional control.
5. Excellent time management and self-discipline, interpersonal & solution seeking skills.
6. Proactive, use initiative and creative flair when required.
7. Committed and loyal, adaptable, and flexible.
8. Must work accurately under pressure.
9. People skills – tolerance, patience, and care, ability to receive constructive feedback openly.