Field Engineer ( Lift Industry)

Job title: Field Engineer (Lift Industry)

Job Location: Western Cape, Cape Town
Deadline: April 25, 2025

Job Description

• The Field Engineer's key areas of responsibility include assisting field personnel with maintaining, troubleshooting, and repairing elevators, escalators, and moving walks, as well as controls for Vision and Non-Vision products. The Field Engineer is in charge of leading and training the service teams to ensure safe, high-quality, and timely monthly service, repairs, and maintenance of VISION ELEVATORS solutions and to ensure that all legal requirements in terms of the Maintenance function are met. He/she acts as the VISION ELEVATORS interface to customers and other stakeholders throughout the process.

Service Monitoring Process

• Monitor call-out rate on jobs and resolve "sick units" on the different routes.
• Monitor daily/weekly repeat calls to identify sick units and ensure resolution.
• Monitor units on shut down report and assist in resolution to have these units placed back into operation promptly. Liaise with technicians, branch admin, and procurement to ensure all measures are taken to minimize downtime.
• Monitor in conjunction with the administration service teams to ensure all maintenance is being completed safely, timely, and to the prescribed/legislated standard.

Service Assist Process

• Assist with call-outs in the case of emergency only.
• Troubleshoot technical problems reported by service technicians.
• Liaise with service technicians to ensure that the daily planning for service/repair works is being conducted to ensure prompt completion of monthly services, calls, and repairs.
• Assist branch administrators with scheduling and monitoring monthly service progress. Escalate and advise where necessary.
• Assist inspector with Annexure B and arrange the completion of items.
• Assist and travel to sites where technicians may be struggling with a call-out or repair.
• Assist with repairs if the technician is unable to complete the repair himself.

Service Sales and Assessment Process

• Attend compulsory pre-tender site meetings or site assessment surveys in order to tender/quote accurately.
• Conduct project handover between construction and service departments.
• Assist Service Manager and Administrators with the preparation of quotations for repair work.
• Complete regular site visits to units on service portfolio to monitor quality of workmanship and equipment.
• Monitor technician performance and recommend performance/disciplinary intervention to HR when required.
• Keep up to date with regulations/policies/procedures applicable to the maintenance and repair of the company's products. Make recommendations for upgrades in order to comply.

Recommend Training Initiatives

• Identify shortcomings and recommend improvements to the equipment/systems/policies that would result in better quality units and better service levels.
• Constant communication with HR on sourcing/advertising/hiring of quality technicians.
• Attend to any H&S incident and report the necessary info to HAS and Management.
• Present yourself neat and tidy.
• Keep the company vehicle in good condition and report any defects promptly to ABA.
• Obey all road traffic rules and regulations, drive safely and with courtesy to those around you.
• Keep the company-issued IT/Cellphone assets in good condition and report any defects and/or theft promptly to HR/ABA.
• Keep tools and machinery in good condition and report any defects and/or theft promptly to HR/ABA.

Customer and Subcontractor Relationship Management

• Accountable for customer satisfaction and quality of service.
• Attend to difficult customer technical queries, technical reports, or intervention when required.
• Accountable for subcontractor quality and service performance.
• Develop and maintain a cordial and professional relationship with customers and subcontractors.

People Management / Leadership

• Accountable for people (service technician) development and wellbeing, and managing the performance of the team and individuals.
• Determines objectives, plans, organizes, communicates, controls, and motivates the service team.
• Identifies field operative training needs and manages training plans.

Performance Measures:

• Time taken to return units into service from shut down.
• Number of call outs reported monthly (pattern, increase or decrease in number).
• Number of overdue Annexure B inspections.
• Number of overdue annual and biannual inspections.
• Number of unresolved technician and customer complaints.
• Meets time and cost targets.
• Quality workmanship that passes inspections.
• Motivated workforce.

Qualifications

• Extensive experience in large-scale mechanical construction.
• Previous technical lift experience (adjusting and commissioning).
• Organized and able to organize others.
• Strong leader who can motivate staff.
• Driver personality.
• Meticulous and detail-oriented - wants the job done right.
• 2-5 years construction industry experience.
• 2-5 years service/maintenance experience.
• Valid driver’s license.
• Qualified Lift Mechanic.
• High Driver - Ambitious, Results-Oriented Go-getter. Self-Starter. Makes things happen.
• Moderate Analytical - Strong with analysis, metrics, data, and fact-based decision making.