Field Engineer

Nsc Global; Midrand; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in technology solutions is seeking Field Engineers to provide desktop and peripheral support to clients. The successful candidates will have a strong background in IT, excellent communication skills in English and Afrikaans, and experience in end-user support. This role requires troubleshooting abilities and experience with various computing devices and peripherals. Join us to deliver superior support solutions to renowned global customers.

Qualifications

• Speaks and writes English proficiently; can converse in Afrikaans.
• 2 years of experience in end user support required.

Responsibilities

• Provide repair services for desktop, laptop, and peripherals.
• Field incoming help requests courteously and build rapport with users.
• Document and track help desk requests and issue resolution.

Skills

Active Directory

Technical Documentation

Windows

On-Site Support

Linux

Preventive Maintenance

Troubleshoot

Technical Support

Education

College degree ideally within IT

Tools

Dell Desktop/Laptop

HP Desktop/Laptop

Lenovo Desktop/Laptop

Lexmark Printer

IBM Printer

Job description

Nscglobal provides global network implementation and deskside support solutions to worldclass organizations delivering cost savings and operational simplicity. Nscglobal is an independent rapidly growing private company that for more than a decade has delivered tailored solutions to 50 of the worlds leading multinational enterprises outsourcers and service providers. Nscglobal offers a unique business model combining a focused group of worldclass customers with a unique range of services backed up with outstanding responsiveness and customer service .

Main Purpose :

Field Engineers are based at a central location at the Customers location. Engineers will provide ticketed services to Customers for Desktop Laptop and peripheral equipment.

Job role including; Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals. Documents maintains upgrades or replaces hardware and software systems. Supports and maintains user account information including rights security and systems groups as required .

Responsibilities

• Deliver repair services to Customer staff through a ticketed process no ticket no support.
• Previous knowledge of the automotive industry would be beneficial
• Experience of End User Support and ability to work as member of a team is a must
• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information including name department contact information and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technical level.
• Record track and document the help desk request problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.

Qualifications

Professional knowledge and qualifications required :

• Speaks and writes in English to a good level also can converse in loacl language (Afrikaans).
• Previous knowledge of the automotive industry would be beneficial
• Experience of End User Support and ability to work as member of a team is a must
• Any College degree ideally within IT
• Experienced in all forms of MS Windows based personal computing devices and associated peripherals
• Acquires job skills and learns / adheres to company policies and procedures. Complete routine tasks pertaining to computer hardware software or operating system support.

Preferred Certifications

• Any IT Certification
• A certification or similar
• OEM / Vendor courses and / or Understand / experience of working with Dell Desktop / Laptop HP Desktop / Laptop / Printer Lenovo Desktop / Laptop Lexmark Printer IBM Printer

Length of work experience required (similar activity) :

2 Years

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1

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