Field Engineer

NSC Global; Midrand; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading company in network implementation is seeking a Field Engineer to provide desktop support and maintenance. The role involves troubleshooting hardware and software issues, ensuring customer satisfaction through effective ticketed support. Ideal candidates should possess a college degree in IT and prior experience in end-user support.

Qualifications

• Experience of End User Support and ability to work as a member of a team.
• Speaks and writes in English; knowledge of Afrikaans is beneficial.
• 2+ years of experience in a similar role.

Responsibilities

• Troubleshoot and repair computer systems and peripherals.
• Provide ticketed support for Desktop and Laptop issues.
• Document problem-solving process and escalate issues as required.

Skills

End User Support

Computer Systems Troubleshooting

Customer Service

Communication

Education

College degree in IT

Tools

MS Windows

Job description

Nscglobal provides global network implementation and deskside support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Main Purpose

Field Engineers are based at a central location at the Customers location. Engineers will provide ticketed services to Customers for Desktop, Laptop and peripheral equipment.

Job role including; Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups as required.

• Deliver repair services to Customer staff through a ticketed process no ticket no support.
• Previous knowledge of the automotive industry would be beneficial
• Experience of End User Support and ability to work as member of a team is a must
• Field incoming help requests from end users via both telephone and work orders in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technical level.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  
  
  

Professional knowledge and qualifications required

• Speaks and writes in English to a good level also, can converse in loacl language (Afrikaans).
• Previous knowledge of the automotive industry would be beneficial
• Experience of End User Support and ability to work as member of a team is a must
• Any College degree - ideally within IT
• Experienced in all forms of MS Windows based personal computing devices and associated peripherals
• Acquires job skills and learns / adheres to company policies and procedures. Complete routine tasks pertaining to computer hardware, software or operating system support.
  
  
  

Preferred Certifications

• Any IT Certification
• A+ certification or similar
• OEM/Vendor courses and/or Understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer
  
  
  

Length of work experience required (similar activity)

2+ Years