Fibre Sales Order Adminsitrator

Optimal Growth Technologies; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology solutions provider located in Midrand is seeking a Sales Order Administrator for a 6-month contract. This role involves capturing orders on partner portals, monitoring deliveries, and addressing customer escalations. Ideal candidates will have extensive customer-facing experience, knowledge of fiber technology, and proficiency in Siebel and Oracle MSPI. A Matric qualification is essential, along with a relevant technical qualification being desirable.

Qualifications

• 13 years of experience in a customer-facing position is essential.
• Relevant technical qualifications are desirable.

Responsibilities

• Capture orders onto partner portals and monitor delivery.
• Review order quality and summarise feedback to managers.
• Manage customer escalations calmly and effectively.

Skills

Fibre general knowledge/experience

Customer facing experience

Knowledge of Siebel, Oracle MSPI

Computer Skills (Intermediate Excel)

Education

Matric

Relevant Technical Qualification (e.g. engineering)

Job description

Bitstream Sales Order Administrator

Duration: 6 months

Location: Midrand

Role purpose:

• To capture orders onto partner portals and monitor the delivery against these orders, dealing with any fallouts and ensuring customers are informed.
• Includes liaising with different role-players from infrastructure partners and internal sales teams.

Key accountabilities

• To capture orders from the system onto partner portals and maintain said orders.
• To review order quality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required.
• To manage customer escalations relating to bitstream delivery calmly and effectively
• To identify, summarise, & highlight delivery trends to managers.
• To ensure data integrity on all orders relating to the network the agent assigned to.

Core competencies, knowledge and experience

• Fibre general knowledge/experience (desirable)
• Customer facing experience
• Siebel, Oracle MSPI, knowledge
• Computer Skills (Intermediate Excel)
• 13-year experience in customer facing position (essential)

Must have technical / professional qualifications:

• Matric, plus(required)
• Relevant Technical Qualification (e.g. engineering) - Degree/Diploma/T3/S4/N6 National Diploma (Desirable)