FC Supervisor, ZA Operations

Amazon Jobs; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading global e-commerce company is seeking an Operations Lead/Supervisor in Johannesburg. The role involves monitoring workflows, training employees, and using data analysis for operational excellence. Candidates should have a Bachelor's degree in a related field, experience with Microsoft Office, and at least 1 year of experience in a customer-facing or operational environment. This is a full-time position with flexible scheduling requirements.

Qualifications

• 1+ years of experience with Microsoft Office products.
• High school diploma or equivalent required.
• Ability to work flexible schedules, including nights and weekends.
• Physically able to lift up to 49 pounds and stand/walk during shifts up to 12 hours.

Responsibilities

• Measure and monitor workflows to ensure operational excellence.
• Support and train employees in their daily tasks.
• Use data analysis to optimize safety, quality, and productivity.

Skills

Microsoft Office

Customer service

Data analysis

Process improvement

Education

Bachelor's degree in supply chain, business, engineering, finance or related field

Job description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Key Job Responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in areas of key performance.
• Use data analysis to identify ways to optimise safety, quality and productivity.

A Day in the Life

As a Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day. You’ll escape any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, and overtime as required.
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Experience in capacity planning, operations planning, business analysis or similar.
• Experience in business intelligence and analytics.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience with mission-critical, 24x7 operations.
• Experience in process improvement.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.