FC Supervisor, ZA Operations

Amazon Commercial Services (South Africa) (Pty) Ltd - N09; Johannesburg; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company is looking for an Operations Lead/Supervisor in Johannesburg, South Africa. The role involves managing workflows, training team members, and supporting process improvements. Candidates must have at least 1 year of experience with Microsoft Office and a flexible schedule. This position offers a hands-on opportunity to engage in operational excellence and ensure top-quality service delivery.

Qualifications

• 1+ years of experience with Microsoft Office.
• Ability to lift up to 49 pounds and stand/walk for shifts up to 12 hours.
• Willingness to work flexible schedules including weekends and holidays.

Responsibilities

• Measure and monitor workflows and track onsite performance.
• Train employees and supervise daily tasks.
• Assist in process improvement projects.

Skills

Microsoft Office products experience

Customer-facing environment experience

Data analysis skills

Process improvement skills

Education

High school or equivalent

Bachelor's degree in a related field

Job description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift / Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift / Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll elevate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift / Area Manager in planning shifts to make sure you have enough team members working during peak times.

BASIC QUALIFICATIONS

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• Can lift up to 49 pounds, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours / week, and overtime as required

PREFERRED QUALIFICATIONS

• 1+ years of customer‑facing environment, warehousing, logistics or manufacturing experience
• Experience in capacity planning, operations planning, business analysis or similar
• Experience in business intelligence and analytics
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience with mission‑critical, 24x7 operations
• Experience in process improvement

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.