FC Supervisor, ZA Operations

Amazon; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading global company in Johannesburg is seeking an Operations Lead/Supervisor to oversee team performance and ensure operational excellence. You will support team members, monitor workflows, and collaborate with management on process improvement. Ideal candidates have a degree in supply chain or related fields and experience in logistics, analytical skills, and customer service.

Qualifications

• 1+ years of experience in a customer-facing environment, warehousing, or logistics.
• Experience in capacity planning, operations planning or business analysis.
• Experience in process improvement initiatives.

Responsibilities

• Be the first point of contact for team members during their shift.
• Support the Shift/Area Manager with projects to improve processes.
• Collaborate with other departments to address common issues.

Skills

Customer-facing experience

Experience with Microsoft Office

Analytical skills

Logistics experience

Education

Bachelor's degree in supply chain or related field

Tools

Microsoft Excel

Job description

Overview

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Responsibilities

• Be the first point of contact for team members during their shift and help them follow the processes that managers have put in place.
• Work hands-on with the tools and systems that make operations successful.
• Measure and monitor workflows, track onsite performance, and provide shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Collaborate with other departments to find solutions addressing common issues or support needs in key performance areas.
• Use data analysis to identify ways to optimise safety, quality, and productivity.

A day in the life

As an Process Assistant, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

Qualifications

• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
• Experience with Microsoft Office products and applications.
• Experience with Excel.
• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• Experience in logistics.
• Experience in capacity planning, operations planning, business analysis or similar.
• Experience in business intelligence and analytics.
• Experience with mission-critical, 24x7 operations.
• Experience in process improvement.

EEO, accommodations and employment eligibility

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.