FB and Event Supervisor

Accorhotel; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading hotel chain in Cape Town is seeking an F&B Events Supervisor to ensure the smooth coordination and execution of events across their restaurants and venues. This role is critical in maintaining high service standards and involves extensive team leadership, financial management, and exceptional customer service. Ideal candidates have substantial experience in food and beverage management, outstanding communication skills, and the ability to perform well under pressure.

Qualifications

• 4 years experience in food and beverage management or culinary.
• Proficient in English; second language is an asset.
• Must be flexible in working hours.

Responsibilities

• Overseeing event setup and execution across various venues.
• Leading food and beverage teams, managing daily operations.
• Providing exceptional customer service and resolving guest complaints.

Skills

Guest Services

Communication

Leadership

Analytical Thinking

Education

High school diploma or GED

Job description

The F&B Events Supervisor is responsible for overseeing the setup coordination and of events across the hotels restaurants banquet rooms pool area and other designated areas. They will support the Assistant F&B Manager in ensuring smooth event operations maintaining high service standards and supervising the events team to deliver exceptional experiences for guests.

Responsibilities :

Developing and Maintaining Budgets

• Develops and manages all financials employee engagement and guest satisfaction plan and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees.
• Understands employee positions well enough to perform duties in employees absence.
• Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Oversees all culinary restaurant beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employees concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counselling to team members.
• Encourages and builds mutual trust respect and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize organize and accomplish work.
• Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Perform other duties as and when required.

Ensuring Exceptional Customer Service

• Responds quickly and proactively to guests concerns.
• Understands the brands service culture.
• Drives alignment of all employees team leaders and managers to the brands service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all functions are up to standard and exceed guests expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviours.
• Manages daytoday operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others develops formal educational or training programs or classes teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs department meetings and property meetings.
• Initiatives to aid with the continued development of the colleagues positioning as a leader in Food & Beverage service and as a Food and Beverage destination.
• Ongoing control and enhancement of quality standards and guest service.
• Daily supervision coordination and direction of the outlet colleagues and leaders anticipating and ensuring prompt courteous service.
• Ensuring that Restaurant / Bar maintains a first class and positive visual impact including ambiance cleanliness orderliness dcor and service flows.
• Working together with the Culinary Department to develop new menu ideas and promotions.
• Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
• Working with the kitchen stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.
• Assist with recruiting staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities.
• Ensuring a safe and healthy work environment for all guests and colleagues
• Monitoring and continued development of food & beverage controls.
• Ensuring all training processes are set up and maintained for all leaders and colleagues.
• Reports suspicious people parcels and behaviors to Security.
• Ensures adherence to Accor Code of Ethics

Qualifications :

• High school diploma or GED.
• 4 years experience in food and beverage management culinary and related professional area.
• Must possess outstanding guest services skills professional presentation and sophisticated communication skills.
• Entrepreneurial thinking and analytical business thinking required.
• Proficient in the English language (verbal & written) second language is an asset.
• Must be able to handle a multitude of tasks in an intense everchanging environment.
• Must be flexible in terms of working hours.
• Must be computer literate and analytical.
• Enthusiastic and guest driven.
• Must be able to prioritize organize and be selfefficient.
• Able to perform under pressure.

Additional Information :

Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work : Employment Type :

Key Skills

Bidding,Arabic Speaking,Fund Management,ERP,Airlines,Corrosion

Experience : years

Vacancy : 1

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Supervisor • Cape Town, Western Cape, South Africa

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