Fast Food Training Manager

Kencorp; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player seeks a dynamic Training Manager to lead training initiatives and ensure compliance across departments. This role involves conducting training needs analysis, facilitating training sessions, and managing training schedules to enhance employee competencies. The ideal candidate will have a strong background in training facilitation within the hospitality or retail sectors, coupled with excellent communication and project management skills. If you are passionate about developing talent and driving organizational success, this is an exciting opportunity to make a significant impact.

Qualifications

• 5 years of management experience in training facilitation.
• Experience in hospitality or retail industry is essential.

Responsibilities

• Conduct annual training needs analysis and draft training calendar.
• Manage scheduling and planning for training activities.
• Ensure compliance with training standards and reporting requirements.

Skills

Training Needs Analysis

Training Facilitation

Project Management

Communication Skills

Problem-Solving

Education

Tertiary Training Facilitation Qualification

Adult Education

Job description

Job Responsibilities

• Do the annual / quarterly training need analysis to obtain the training needs per department (plan, coordinate, verify, and consolidate into in-house / curriculum-based / project-specific information)
• Draft and execute the annual training calendar:
• Consolidate, plan / coordinate, and communicate the Yum annual LTO / Window, company in-house / curriculum and refresher training, project specific and all OHS / FFA into an annual training calendar for the Company (Annually / quarterly)
• Update, plan / coordinate, and communicate any changes or amendments as and when required
• Manage scheduling / planning for training activities / interventions according to training calendar
• Manage deployment of and availability of training venues and Trainers
• Manage receipt and review of all reports and or agreed feedback information following training interventions / courses or project-specific training.
• Communicate and or report as per the agreed communications / reporting framework
• Facilitate / co-ordinate training arrangements with external training providers where agreed or required
• Manage and ensure all required reporting and or feedback as per agreed reporting requirements and timelines are met
• Team Member Training
• Bench employee training
• Refresher training
• Classroom training interventions / courses
• Project-specific training
• Identify and address any issues / arising from training execution:
• Ensure proper and correct escalation of issues regarding:
• Non-compliance to training standards, processes, and procedures (via assessment, observation, and moderation processes)
• Competency of employees following training and or competence to fulfill training roles and responsibilities (on the management level)
• Identified and agreed on "risk" indicators (brand risk, breach in non-negotiables, Internal Self Scoring Audits.)
• Incorporate annual training plan and training needs into the Annual WSP
• Manage Tracking, recording, storing of information, and updating of WSP for all training interventions / activities to ensure correct and effective reporting:
• Compile and keep up-to-date POE for final reporting
• Draft Report and plan for next reporting year
• Complete and report WSP on Gov. System
• Oversee and manage the recording of and planning for OHS / FFA training to meet compliance requirements:
• Keep a record of and monitor all certified OHS / FFA employees
• Manage obtaining of training needs for gaps or non-compliance
• Manage engagement with, scheduling, and execution of training required by training provider / s
• Conduct audit / s, face-to-face observations, and Moderation:
• New / recent signed-off bench employees (competence and compliance to process and procedure)
• Classroom training / interventions / TTT (quality and consistency)
• Manage schedules / planners and execution of area and Management Trainer:
• Receive, review, and approve schedules and planners by period / quarter
• Address inefficient / unproductive planning or scheduling
• Match schedules / planners with an actual visitation, traveling history, records with the official Matrix system, address discrepancy
• Manage or oppose the execution of all people management processes:
• Performance Management
• Discipline and grievances
• Time management
• Culture and culture drivers

Requirements

• Tertiary Training facilitation qualification in design and adult education
• 5 years Management experience
• 5 Years of Training facilitation and design / development experience
• 5 Years working experience within the Hospitality or Retail industry
• Valid Driver’s license
• Only South African citizens will be considered