Fast Food Manager

Isilumko Staffing; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player seeks a dynamic Restaurant Manager to lead operations and ensure compliance with policies. This role involves managing personnel, workplace safety, and profit maximization while enhancing customer satisfaction. You will develop long-term objectives, enforce safety procedures, and maintain high standards of quality and cleanliness. If you have a passion for the food industry and possess strong leadership and communication skills, this opportunity is perfect for you to make a significant impact in a fast-paced environment.

Qualifications

• 3+ years of experience in restaurant management, preferably in fast food.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee all aspects of restaurant operations and ensure compliance.
• Develop long-term objectives for personnel and profit maximization.

Skills

Leadership

Communication Skills

Interpersonal Skills

Task Prioritization

Tools

Microsoft Office Suite

Restaurant Management Software

Job description

Position Overview : As the Restaurant Manager, you will oversee all aspects of restaurant operations, ensuring compliance with policies and procedures. Your primary responsibilities will include personnel management, workplace safety, sales building, food safety, sanitation, profit maximization, and administrative tasks.

Key Responsibilities :

People :

• Develop long-term objectives and action plans for personnel development.
• Demonstrate and enforce leadership behaviors by effectively communicating and setting the pace.
• Conduct managers meetings, crew opinion surveys, and communication sessions to gather feedback and enhance employee satisfaction.
• Lead the development and training of all restaurant employees.
• Administer performance review process for all employees.
• Ensure adherence to all personnel policies, Equal Employment Opportunity, security, and safety procedures.
• Manage and enforce people minimums.

Workplace Safety / Security :

• Enforce all workplace safety policies and procedures, including contractor management.
• Conduct risk assessments on non-approved equipment and substances.
• Undertake risk assessments on restaurant-specific issues to ensure employee and customer safety.
• Maintain emergency procedures and conduct regular practices.
• Investigate and address incidents promptly.
• Ensure execution of all security procedures.
• Maintain physical plant aspects of the restaurant, including landscaping, building, and equipment.
• Continuously improve workplace safety and maintain records within the restaurant.
• Maintain high levels of Quality, Service, Cleanliness (QSC), and Customer Satisfaction.
• Develop long-term objectives and action plans for QSC and sales building.
• Measure customer satisfaction and implement strategies to improve loyalty.
• Maximize sales by understanding the restaurant’s trading area, competitors, and traffic generators.
• Ensure all systems are current and effective.
• Implement restaurant extensions of national promotions.
• Proactively manage volume patterns and promotional activities to maintain operational standards.
• Implement new products and procedures in the restaurant.

Food Safety / Sanitation :

• Adhere to all food safety and sanitation requirements to ensure compliance.

Profit :

• Manage the restaurant’s profit results by accurately projecting and controlling all P&L line items.
• Develop long-term objectives and action plans for profit maximization.
• Administer and verify all deposits and in-restaurant payroll procedures.
• Ensure accuracy of monthly reports and enforce people policies and procedures.

Administration :

• Complete all daily paperwork, weekly inventories, and statistical reports accurately and on a timely basis.

Requirements :

• Minimum of 3 years of experience in restaurant management, preferably in the fast-food industry.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite and restaurant management software.